Code Less. Secure More.
Service Delivery Engineer
Location
Mexico
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Service Delivery Engineer
Appdome
• Own and resolve incoming tickets in Zendesk and FAC systems. • Acknowledge support requests within SLA (1 hour). • Collect logs, crash traces, and reproduction steps for investigations. • Validate engineering updates, apply fixes, and confirm resolution. • Create and manage trial teams in FAC during POVs. • Own technical setup during trials and handle support tickets. • Escalate complex issues to engineering only after thorough investigation. • Manage assigned customer accounts post-onboarding. • Keep customers aligned to current Appdome engines and best practices. • Track health in Totango, aiming for portfolio health above 90%. • Drive CSAT engagement, requesting reviews and targeting 100% satisfaction. • Partner with Enablement for onboarding and actively participate in customer go-lives.
Job Requirements
- Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO).
- Proficient in scripting languages, particularly Bash and Python, for automation and tooling.
- Comfortable working with command-line tools and Unix/Linux environments.
- Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows.
- Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis.
- Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments.
- Demonstrated ability to manage complex customer relationships and drive measurable success outcomes.
- Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience.
- Ability and willingness to travel to customer sites and industry conferences as needed.
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences in English and Spanish.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
- Remote work options
Related Guides
Related Categories
Related Job Pages
More Engineer Jobs
Designated Consulting Engineer
SynoptekWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability.
Role Description The Designated Consulting Engineer is responsible for the trend review, advisory and future state activities which enhance a customer’s overall IT maturity. - Assist in the development of the customer’s strategic IT roadmap - Identify technologies and professional services opportunities for inclusion within customer IT roadmap - Act as the trusted partner between the client, Synoptek Client Advisors, and Project Team - Maintain ongoing interaction with customer to reinforce relationship - Participate in ongoing customer consultation meetings - Prepare and distribute monthly DCE reports - Resource augmentation to standalone professional services engagements - Identify and categorize risks or points of failure This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice. Qualifications - College degree in related field from an accredited college or university - In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Requirements - Customarily has at least 5 years of experience with on-premises components such as servers and workstations - Experience with Windows Server and Microsoft Active Directory - Experience with hypervisors such as Microsoft Hyper-V and VMWARE ESXI - Experience with Microsoft Office 365 - Experience with Azure Active Directory - Experience with Microsoft DNS Skills/Attributes - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. - Work is performed primarily in an office or remote environment; final location is subject to business need - May be subject to time constraints and tight deadlines - May require occasional travel Salary Range The anticipated base range for this role is $104,000-$128,000 with a median of $152,375. Actual compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role. This role is eligible to receive a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and retirement contributions. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
Role Description Join our dynamic team at Nobletherapyny.com as a Fully Remote MFT Limited Permit Therapist. This full-time position offers the opportunity to manage a diverse caseload while working from the comfort of your own home. - Conduct individual and group therapy sessions remotely. - Manage a full-time caseload with a focus on client engagement and progress. - Develop personalized treatment plans based on client needs. - Maintain accurate and timely documentation of client sessions. - Collaborate with a multidisciplinary team to enhance client care. - Participate in regular supervision and professional development activities. - Adhere to ethical guidelines and standards of practice in therapy. Qualifications - Must hold a limited permit for Marriage and Family Therapy (MFT). - Experience in providing therapy services, preferably in a remote setting. - Strong communication and interpersonal skills. - Ability to work independently and manage time effectively. - Proficient in using telehealth platforms and technology. - Commitment to ongoing professional development and learning. - Empathy and a client-centered approach to therapy. Requirements - Must hold a limited permit for Marriage and Family Therapy (MFT). - Experience in providing therapy services, preferably in a remote setting. - Strong communication and interpersonal skills. - Ability to work independently and manage time effectively. - Proficient in using telehealth platforms and technology. - Commitment to ongoing professional development and learning. - Empathy and a client-centered approach to therapy. Benefits - Bonus based on performance - Flexible schedule - Opportunity for advancement - Training & development Company Description Nobletherapyny.com has been providing exceptional mental health services for several years, earning the trust of our clients through compassionate care and professional expertise. Our team values collaboration, innovation, and a supportive work environment, making it a great place for therapists to grow and thrive.
Role Description Buscamos un Senior Full Stack Engineer con un perfil orientado mayoritariamente al Frontend (70–80%) pero con sólida capacidad para diseñar, implementar y operar funcionalidades end-to-end. No buscamos ejecutores de tickets; buscamos a quien tome decisiones de producto y arquitectura en las capas de interfaz y servidor, gestione comunicación con negocio y lleve soluciones a producción con ownership completo. Responsibilities - Integrar y coordinar trabajo entre dos frontends funcionales existentes (Angular), el nuevo desarrollo en React y los servicios backend del marketplace. - Implementar la lógica del lado del servidor cuando corresponda: endpoints, integración con microservicios, contratos de API y performance. - Liderar iniciativas end-to-end: análisis, diseño técnico, estimación, desarrollo, pruebas y despliegue. - Comunicarse activamente con stakeholders de negocio para traducir requerimientos a soluciones técnicas y priorizar entregables, en ausencia de un equipo de producto dedicado. - Colaborar con el equipo en prácticas de desarrollo modernas: GitLab, CI/CD, testing automatizado, revisiones de código y despliegue en la nube. - Promover el uso de herramientas de IA en el flujo de trabajo diario para acelerar entregas y mejorar calidad (p. ej., asistentes de código, generación de pruebas, análisis de logs). Qualifications - Más de 5 años de experiencia en ingeniería de software con enfoque full stack o frontend avanzado. - Sólida experiencia en React y experiencia práctica con Angular (mantenimiento/soporte de aplicaciones existentes). - Experiencia con Java o Go en el back end. - Experiencia construyendo interfaces complejas, componentes reutilizables y arquitecturas de frontend escalables. - Conocimientos y experiencia práctica en backend: diseño de APIs, microservicios, sistemas orientados a eventos y modelado de datos. - Familiaridad con GitLab, pipelines CI/CD y despliegue en entornos cloud. - Uso activo de herramientas de IA en el flujo de trabajo diario (Claude Code, Copilot u otras). - Capacidad para tomar decisiones técnicas y de producto con autonomía y responsabilidad end-to-end. Requirements - La posición es remota con disponibilidad a visitas puntuales a la oficina. - Buscamos disponibilidad para encuentros presenciales cuando ayuden a acelerar decisiones: workshops, definiciones técnicas, sesiones con Producto/Negocio o momentos críticos de delivery. Key Qualities - Mentalidad de ownership: capacidad demostrada de gestionar proyectos de forma autónoma y con poca supervisión. - Excelentes habilidades de comunicación para trabajar con áreas de negocio y stakeholders técnicos. - Orientación a resultados, curiosidad técnica y ganas de aprender constantemente. - Humildad, enfoque colaborativo y disposición para priorizar resultados colectivos por encima de logros individuales. - Capacidad para adaptarse a dinámicas de trabajo no convencionales y contextos de hipercrecimiento. Benefits - 15 días de vacaciones el primer año y 20 días a partir del segundo. - Prima vacacional: 25% de los salarios correspondientes a los días de vacaciones. - Aguinaldo: 15 días anuales. - IMSS: Cotización al 100%. - Vales de despensa: $1056, pagados a través de una tarjeta Sí Vale. - Seguro de gastos médicos mayores MetLife: Acceso a red de hospitales, médicos, laboratorios y farmacias; así como atención a nivel nacional y la opción de incluir a tus familiares directos con un costo preferencial. - Seguro de Vida. - Beneficio auto Kavak: Al cumplir 12 meses en la compañía podrás obtener el 11% de descuento en la compra de un auto de nuestro inventario y/o cederlo a familiares y amigos. - Kavak Total: Garantía extendida al usar tu Beneficio Auto Kavak con un costo preferencial. - Financiamiento: Planes de pago con tasas de intereses preferenciales y sin pago de tarifa de servicio. - Friends and Family: Podrás generar un código de descuento de $5,000.00 mxn por trimestre y transferirlo a familiares o amigos. - Seguro de auto: Descuento en seguros para tu vehículo del 5% a través de nuestros aliados. - Programas de salud: A través de la App de VRIM centralizamos check up gratuito, estudios de laboratorio con descuentos, valoración médica, consulta virtual, citas con especialistas, atención psicológica y nutricional. - Programas de bienestar: Red de gimnasios con cobertura nacional, entrenadores personales, aplicaciones de bienestar como nutrición, gestión del sueño y terapia, a través de la plataforma de Wellhub. - Lenovo: Descuentos especiales a través de nuestro site de alianza, meses sin intereses y envíos gratis en diferentes productos. - Bebbia: Obtendrás descuentos exclusivos en la contratación, instalación, servicio y mantenimiento de dispensadores de agua con posibilidad de extensión a familiares. - Cuéntame: A través de la plataforma obtendrás descuentos en terapia psicológica online.
Role Description As our full-stack engineer, you'd own the build of our customer-facing platform, working closely with the CTO, who leads the technical direction. You'd turn customer needs into working features — front end through to backend services — and work alongside our ML engineer to get our models into the product. - Build and maintain the platform end to end — the UI, the APIs, and the database behind them. - Turn real customer needs into working, seamless features. - Own auth, access control, and secure, reliable cloud deployment (GCP). - Help shape the product and technical decisions alongside the founding team. - Get our ML capabilities into the hands of customers. You'd be early enough to shape how we build, and the platform you build is the engine our technology scales on. It's a rare chance to own a product end to end, close to genuinely novel science. Qualifications - Full-stack experience: you've built and shipped products end-to-end, and can own your delivery, with the CTO setting the wider technical direction. - Strong full-stack skills (modern JS/TS front end + backend services) and solid API and database design. - A track record of scoping and shipping in a small, fast-moving team — comfortable when not much is handed to you. - Auth, access control, and secure, reliable cloud deployment (GCP). - Genuine interest in the underlying problem. You'd be building the platform that makes sustainable materials usable; if that doesn't sound interesting, this isn't the role. Requirements - Experience taking a product from early build to live customers. - Experience building multi-customer / SaaS platforms. How you work - You take ownership and finish what you start. - You have opinions and you say them, but they're rooted in considered thinking rather than reflex. - You're a good colleague: friendly, empathetic, and able to operate in a flat team. Benefits - A competitive salary + meaningful equity. - A direct working relationship with the founders. No layers between you and the people making decisions. - 28 days holiday plus bank holidays. - Workplace pension scheme. - Remote working, with lab and studio space at Plus X Innovation Hub, Brighton, if you want it. - A team that doesn't reward presenteeism and doesn't micromanage. Family, rest, and time to think are how good work gets done, not what gets traded to do it.
