• Lead and develop people, overseeing careers and ensuring an inclusive and safe environment. • Act as the team's facilitator, removing impediments and promoting collaboration. • Contribute to architectural decisions, ensuring scalable, sustainable solutions aligned with platform strategy. • Manage planning, backlog and roadmap together with Product and Design. • Guide the balance between delivering business value and managing technical debt. • Plan and manage the team's budget, ensuring efficient use of resources. • Monitor operational excellence: monitoring, operation and maintenance of systems. • Lead recruitment, capacity planning and personnel allocation. • Delegate tasks effectively and follow up on execution. • Provide structured feedback and resolve conflicts constructively. • Build relationships with stakeholders, aligning expectations and translating technical terms into business language.

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost. • Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success. • Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. • Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer. • In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers. • Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer. • Budget Adherence: Operate within the designated budget, ensuring efficient use of resources. • Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration. • Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests. • Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives. • Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration. • Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success. • Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems. • Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations. • Special Projects: Complete special projects as requested, contributing to the overall success of the team.

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost. • Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success. • Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. • Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer. • In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers. • Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer. • Budget Adherence: Operate within the designated budget, ensuring efficient use of resources. • Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration. • Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests. • Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives. • Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration. • Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success. • Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems. • Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations. • Special Projects: Complete special projects as requested, contributing to the overall success of the team.

• Manage resources to meet performance expectations while delivering a superior client experience • Assign appropriate internal and external resources based on case requirements • Proactively manage jobs in progress to ensure timely completion and delivery • Respond to urgent client and resource requests, including outside standard business hours • Collaborate with leadership to provide regular updates and ensure alignment • Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners • Partner with Sales to ensure overall client satisfaction and service delivery • Review case materials, including notices of deposition, complaints, captions, and related documentation • Develop case-specific “standing orders” and communicate them to all relevant internal teams • Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video • Create case memos and maintain accurate notes within internal systems • Establish communication workflows, including distribution lists when appropriate • Consult with production teams on deliverables including transcripts, exhibits, and video • Apply best practices to ensure efficiency, consistency, and quality across all cases • Demonstrate company values in all internal and client interactions • Perform additional duties as assigned by leadership