Role Description Are you ready to take the first step into a meaningful, long-term career where every day offers the chance to learn, grow, and help others? The Emerging Talent INVEST Program – Guidance Pathway is designed for individuals with a passion for people, a sharp eye for detail, and a drive to build a rewarding career in the insurance industry. Through this immersive 3-month program, you’ll gain hands-on experience handling fast track general liability claims or auto property damage claims while developing the foundational knowledge and professional skills needed to thrive in the world of liability claims. This pathway offers a structured, supportive, and exciting entry point into one of the fastest-growing and most stable professions in the country. Key Responsibilities - Participate in structured training that includes classroom instruction, digital coursework, and live sessions focused on liability claim fundamentals, customer service, and systems navigation. - Build hands-on skills in a simulated environment that mirrors real claim situations—reviewing incident reports, writing contact notes, assessing liability, and evaluating damage in a controlled setting. - Observe experienced liability adjusters handling simple claims such as auto property damage, slip-and-fall incidents, or low-severity third-party property damage to see best practices in action. - Progress through development checkpoints to ensure understanding of core competencies, including liability determination, policy interpretation, and claims communication. - Engage in team meetings, mentorship check-ins, and peer discussions to gain exposure to different perspectives and support your professional development. - Start processing a small number of automobile liability property damage claims around Week 3 of the program, with caseload gradually increasing in volume as you build skill and confidence. - Learn to conduct basic investigations by reviewing statements, photos, and police reports to determine fault and evaluate exposure under the policy. - Provide professional, courteous, and timely updates to claimants, clients, and service providers. - Coordinate with repair shops, rental providers, and appraisers to ensure timely resolution of automobile property damage claims. - Maintain organized and compliant claim files, accurately documenting all interactions and decisions in the claims management system. - Follow company protocols, policy guidelines, and claim best practices while applying what you’ve learned from training and coaching to real claim scenarios. - Learn to recognize potential subrogation opportunities and properly route files to the appropriate team for further handling. Qualifications - High school diploma or GED equivalent is required. - Some college, an associate’s degree or 2+ years relevant work experience preferred. - Positive, customer-focused mindset with a willingness to learn. - Detail-oriented and dependable. - Comfortable working independently and as part of a collaborative team. - Commitment to personal growth and development within the claims profession. Requirements - Starting salary: $45,000 USD - Start date: August 2026 - PTO blackout: Due to the structured nature of the training program, we will likely not be able to support any PTO requests for the first 8 weeks of the program. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution. • Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability. • Examine claims for potential subrogation opportunities and identify potential fraudulent issues. • Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances. • Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms. • Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices. • Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation. • Adhere to reserving best practices and update reserves accurately throughout the life of the claim. • Proactively handle claims with a commitment to timeliness and exceeding expectations. • Provide superior customer service to policyholders, claimants, and agents throughout the claims process. • Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication. • Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism. • Remain logged into phone queues to assist customers and respond promptly to inbound inquiries. • Manage and collaborate with vendor partners including contractors, independent adjusters, engineers, and other service providers. • Partner with internal functions — including SIU, Subrogation, Legal, and Underwriting — to drive aligned claim outcomes. • Provide input and ideas for continuous process improvement, identifying opportunities to enhance efficiency and claim quality. • Work CAT hours during storm events or periods of high claim volume as needed. • Support a collaborative team environment and contribute to a culture of accountability, learning and improvement.

• Maintain culture of positivity, respect, supportiveness, collaboration, patience, accountability, and excellence • Assist with team building ideas and events • Lead by example and through service • Develop and maintain strong and collaborative client relationships • Establish prompt contact on all new losses within 24 hours of receipt of the claim to include the insured, claimant, or claimant representative to document relevant facts surrounding the incident itself as well to obtain information relevant to analysis of liability and damages • Thoroughly and accurately evaluate coverage on a timely basis, document coverage analysis, identify coverage issues and draft appropriate coverage letters • Thoroughly and accurately investigate all claims and document ongoing case facts and relevant information necessary for establishing liability and damages, perform and document ongoing analysis and evaluation and document what is being done to move the case toward closure • Litigation management - Direct, manage, and control the litigation process for nationwide programs • Assure that all assigned claims are maintained on an active 30 to 45 diary and have an up-to-date plan of action outlining activities and actions anticipated for ultimately resolving the claim • Obtain consultant and/or expert reviews for early evaluation • Aggressively pursue contribution on multiple defendant cases or where provided by employment or independent contractor agreements and apportionment when there is shared liability • Assure that the claim file is handled in accordance with applicable statutes as well as in-force service contracts and company guidelines • Establish, monitor, and adjust claim reserves in strict accordance with assigned authority levels and client claim handling instructions • Exhibit and maintain a courteous and helpful attitude and project a professional image on behalf of the company and client • Respond to telephone messages and inquiries within 24 hours of receipt and to written inquiries within one week of receipt • Travel for mediations, trials, client meetings and/or industry related conferences • Requires a working knowledge of medical terminology and various jurisdictional issues • Handle other duties and tasks as deemed appropriate by the Supervisor or Manager

• Independently handle a capped caseload of workers' compensation claims, from inception to resolution, ensuring adherence to company procedures, industry best practices, and regulatory requirements. • Ensure compliance with multiple state workers' compensation laws, including timely filing of reports, adherence to benefit payment timelines, and compliance with statutory requirements. • Negotiate settlements of claims within designated authority to reach claim resolution. • Provide clear and effective communication with the claimant and client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner. • Maintain accurate and comprehensive records in the claims management system, documenting all actions, decisions, and correspondence related to each claim.