Role Description The Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through treatment progression and case readiness. This position serves as a primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to the appropriate department. The Intake Case Manager is responsible for managing a high-volume caseload while maintaining strong client service standards, proactive follow-up, and accurate case management practices. This role requires excellent organizational skills, urgency, attention to detail, and the ability to multitask within a fast-paced environment. The ideal candidate is client-focused, highly accountable, comfortable handling sensitive situations, and capable of balancing communication, administrative responsibilities, and case progression simultaneously. Key Responsibilities - Client Communication & Case Management - Serve as the primary point of contact for clients throughout the intake and treatment phases of the case. - Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs. - Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner. - Provide clients with updates, guidance, and support throughout the pre-litigation process. - Maintain accurate and detailed documentation of all client communications and case activity. - Medical Treatment Coordination - Monitor and follow up on client medical treatment progress and provider compliance. - Coordinate with medical providers regarding appointments, treatment status, records, and billing requests. - Identify treatment gaps, missed appointments, or barriers impacting case progression. - Assist clients with scheduling concerns and treatment-related questions as appropriate. - Ensure medical records and bills are requested, obtained, and properly uploaded into the case management system. - Insurance & Property Damage Coordination - Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters. - Obtain and verify insurance information, policy limits, claim numbers, and adjuster details. - Assist clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns. - Case Progression & File Management - Manage and prioritize an active caseload while ensuring timely progression of each matter. - Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department. - Monitor case milestones and proactively follow up on pending items needed for case advancement. - Ensure all case documentation is accurately saved, organized, and maintained within the case management system. - Review files for completeness and readiness prior to submission for demand or attorney review. Qualifications - Previous experience in Personal Injury Case Management, Intake, or Pre-Litigation preferred. - Experience handling personal injury claims, insurance communications, or client case coordination. - Understanding of bodily injury claims, medical treatment progression, and property damage processes. - Strong organizational skills and attention to detail. - Ability to manage a high-volume caseload in a fast-paced environment. - Strong written and verbal communication skills. - Ability to maintain professionalism and empathy when communicating with clients. - Reliable attendance, accountability, and strong follow-through. Preferred Qualifications - Experience using Litify (Salesforce). - Experience working within a Plaintiff Personal Injury law firm. - Fluency in both English and Spanish. Requirements - Compensation: US Dollars starting at $1,000 per month (based on experience). - Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. - As a Virtual Assistant, you will work remotely from home as an independent contractor (health care benefits and paid time off is not provided). Benefits - Equipment Requirements: - Computer: - Windows: - Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores - 16 GB RAM - 256 GB SSD - Mac: - macOS 11 (Big Sur+), Apple M1 or Intel i5 - 8 GB RAM - 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: - 30 Mbps download - 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings

Role Description The Litigation Assistant plays a critical role in supporting attorneys throughout the litigation process within the firm’s personal injury practice. This position is responsible for managing litigation workflows, maintaining organized case files, coordinating deadlines, preparing legal documents, and ensuring timely communication with clients, courts, opposing counsel, and vendors. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment, can manage multiple priorities simultaneously, and takes ownership of delivering accurate and timely work product. The Litigation Assistant must be comfortable handling high-volume litigation support responsibilities while maintaining strong communication, accountability, and client service standards. Key Responsibilities - Litigation Support & Case Management - Organize, maintain, and update electronic case files and litigation documentation - Ensure all documents are properly named, saved, and filed within the case management system - Maintain accurate and up-to-date case information, deadlines, and litigation activity - Support attorneys throughout all phases of litigation preparation and case progression - Drafting & Legal Document Preparation - Prepare, draft, review, and electronically file litigation documents, including: - Complaints - Summonses - Discovery requests and responses - Notices - Subpoenas - Motions and related pleadings - Ensure all filings comply with court rules, formatting requirements, and filing deadlines - Coordinate service of process and track responses, objections, and deadlines - Discovery & Litigation Coordination - Assist with the organization, review, and management of discovery materials and exhibits - Coordinate discovery-related communication with attorneys, clients, opposing counsel, and vendors - Prepare materials and documentation for depositions, mediations, hearings, and trial preparation - Schedule depositions, mediations, CMEs, hearings, and related litigation events - Coordinate with court reporters, interpreters, clients, and opposing counsel regarding scheduling logistics - Distribute calendar invitations, Zoom links, and related scheduling communications - Calendar & Deadline Management - Maintain and monitor litigation calendars, court deadlines, and scheduling requirements - Track deadlines related to: - Discovery - Depositions - Hearings - Mediations - Trial preparation - Court filings - Proactively communicate upcoming deadlines and scheduling updates to attorneys and team members - Client Communication & Administrative Support - Communicate professionally with clients regarding case status, litigation requirements, and scheduling matters - Return client communications in a timely and professional manner - Assist with gathering and verifying client information and documentation - Maintain professional communication with judicial assistants, court personnel, opposing counsel, and vendors - Operational & Administrative Responsibilities - Save and organize court filings, pleadings, notices, and litigation correspondence - Process litigation-related invoices and expenses as assigned - Assist with maintaining accurate records within Litify and other case management platforms - Support department organization, workflow efficiency, and overall litigation operations Qualifications - Previous experience as a Legal Assistant or Paralegal within Personal Injury litigation - Experience drafting, preparing, and e-filing: - Complaints - Summonses - Discovery documents - Litigation pleadings - Experience scheduling depositions, mediations, or other litigation-related events - Fluency in both English and Spanish - Strong organizational skills and attention to detail - Ability to manage multiple deadlines and priorities in a fast-paced environment - Strong written and verbal communication skills - Proficiency with Microsoft Office and legal case management systems - Ability to work collaboratively within a team-oriented environment - Reliable attendance, professionalism, and accountability Preferred Qualifications - Experience using Litify (Salesforce) and/or Filevine - Experience with Florida state court e-filing systems Additional Information - Equipment Requirements: - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings - Work Environment: - Fast-paced, litigation-focused environment with high accountability standards - Collaborative team setting with a strong emphasis on organization, responsiveness, and client service - Requires the ability to prioritize competing deadlines and adapt to changing case demands

Role Description The Virtual Assistant role is considered an independent contractor. Compensation: USD $1,000+ per month (based on experience) Please submit your resume in English. If selected to move forward in the process, you will receive an email invitation to complete two next steps: a Willo video self-interview and a brief values assessment. Please note that to ensure your application remains under consideration, both assessments must be completed within 24 hours of receiving the invitation. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass: - Initiating courtesy calls to clients upon case assignment - Providing detailed explanations of the reduction process - Meticulously logging phone calls, case statuses, and documents into the online document management software - Ensuring the efficient linkage of releases onto Litify - Confirming PIP benefits and validating damages with a complete provider list - Confirming balances due on medical accounts - Negotiating bills with providers - Sending out reductions promptly - Maintaining regular client contact, addressing queries every two weeks - Conducting case reviews and personal audits for productivity - Developing and monitoring weekly projection reports Additional responsibilities may include: - Answer, screen, and route incoming calls to the appropriate team member - Take and relay messages or transfer calls to voicemail when staff are unavailable - Log phone calls and upload documents into the online document management system - Provide clerical support to office staff, including faxing, copying, and file organization - Maintain regular communication with clients and respond to questions - Obtain insurance coverage information in a timely manner - Follow up on medical treatment and confirm continuity of care - Request and obtain medical records and billing statements from providers - Communicate with insurance companies regarding treatment status and update adjuster information in the system - Perform additional administrative and case-related duties as assigned Qualifications - Fluent in both English and Spanish (spoken and written) - Willingness to work overtime as needed - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings Benefits - Your talent, skills and experience will be rewarded with a competitive compensation package.

Role Description VIA is seeking Information & Referral Specialists who are interested in working between 16 and 30 hours per week and have availability to support afternoon, evening and/or overnight scheduling needs. This position works in a remote capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data. Applicants will be expected to maintain flexibility in scheduling to the extent practical to support the needs of our 24-hour/7 day a week call center operations. Essential Functions: - Answer and document all incoming calls in accordance with Contact Center procedure - Manage call volume in a timely and efficient manner - Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services - Schedule appointments for agency programs and collect necessary caller information - Complete follow ups and log calls in accordance with Contact Center procedure - Uphold quality assurance goals Competencies: - Proficient in the use of Microsoft Office Suite - Demonstrate excellent internal and external customer service - Effectively work with individuals of diverse backgrounds - Comfortable communicating with individuals in crisis or experiencing high levels of stress - Counsel individuals with an ability to balance agency policy while displaying sensitivity to clients/colleagues - Adapt communication style depending on assigned duty - Maintain confidentiality and professionalism in a fast-paced environment - Demonstrate independent thinking and problem solving - Demonstrate detail orientation in completion of duties - Demonstrate patience, flexibility, and active listening - Effectively communicate with colleagues, customers, vendors and/or outside agencies - Achieve results independently and work well as part of a team - Maintain a calm, sensitive demeanor in an actively changing work environment Qualifications - High School diploma or equivalent - Two years of experience in customer service, Contact Center or human services - Must live in one of the following states: New York, Pennsylvania, North Carolina, South Carolina - Ability to provide documentation of legal blindness preferred but not required Company Description VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call Human Resources.