• Act as the professional first point of contact for all inbound calls and digital enquiries. • Manage and respond to listing leads from Rightmove, Zoopla, OnTheMarket, and SpareRoom. • Qualify prospects effectively to determine their needs and urgency before booking viewings, valuations, or consultations. • Manage the team’s Google Calendar, ensuring all appointments are scheduled accurately. • Maintain a structured CRM, segmenting leads into Hot, Warm, and Cold categories. • Proactively follow up with unconverted opportunities and re-engage dormant leads in the database. • Support email and SMS nurturing campaigns to keep the brand top-of-mind for property investors and professionals. • Track and report on pipeline performance, ensuring zero missed enquiries.

• Conduct high-volume outreach, averaging 300-400 outbound calls per day. • Engage with warm leads to qualify their needs for Auto and Homeowner insurance. • Facilitate 10-15 live transfers per day to licensed sales agents. • Effectively manage lead data and follow-up tasks to ensure no opportunity is missed. • Maintain a consistent, high-performance output during strict CST business hours (9:00 AM – 5:00 PM).

• Contact potential clients through outbound cold calls and emails • Identify client needs and suggest appropriate products/services • Proactively seek new business opportunities in the market • Qualify leads from marketing campaigns as sales opportunities • Exercise leadership, demonstrate effective sales planning, and work in a positive and motivating way with internal counterparts and external customers. • Meet or exceed monthly, quarterly and yearly targets • Effectively partner and work across sales teams • Act as the subject matter expert on Abnormal Security product offering.

• Become an expert on Vapi's platform, customers, and Voice AI market. • Learn our outbound methodology, sales process, and ideal customer profile (ICP). • Shadow top performers and begin engaging inbound and outbound prospects. • Generate qualified pipeline through a combination of inbound conversion and strategic outbound prospecting. • Run discovery conversations with technical and business stakeholders. • Partner closely with Account Executives to identify and expand opportunities within target accounts. • Consistently exceed pipeline generation targets. • Build and manage a territory strategy focused on high-potential accounts. • Develop personalized outreach campaigns leveraging email, phone, LinkedIn, events, and creative prospecting techniques. • Become a trusted advisor on how Voice AI can create business value for prospects. • Qualify inbound interest from companies evaluating Voice AI solutions. • Identify, research, and engage key decision-makers within target accounts. • Collaborate with Marketing, Product, and Engineering to share customer insights and market feedback. • Maintain accurate pipeline and activity tracking within CRM systems. • Contribute to building and refining Vapi's outbound motion as we scale.