BuchhaltungsButler logo
BuchhaltungsButler

Die schnellste Buchhaltungssoftware für kleine Unternehmen.

Kundenbetreuung, Buchhaltungserfahrung, Steuerfachangestellter

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

1 day ago

Salary

0

Seniority

Senior

GermanEnglish

Job Description

Kundenbetreuung, Buchhaltungserfahrung, Steuerfachangestellter

BuchhaltungsButler

• Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce - und SaaS-Bereich verstehst und passende Lösungen ableitest • Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen • Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln • Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie.

Job Requirements

  • Du bringst Erfahrung im Bereich Finanzbuchhaltung mit – oder hast ein gutes Verständnis für steuernahe Prozesse
  • Du hast Erfahrung im direkten Kundenkontakt – idealerweise im SaaS- Umfeld und bringst ein ausgeprägtes Gespür für Kundenbedürfnisse mit
  • Du verstehst es, realistische Ziele und KPIs zu definieren, zu verfolgen und zu erreichen – sowohl für dich als auch in Zusammenarbeit mit deinem Team
  • Du kommunizierst sicher auf Deutsch und Englisch – schriftlich wie mündlich
  • Du bist sicher im Umgang mit gängigen Tools wie Zendesk, Confluence, Slack, Google Workspace, oder ähnlichen Systemen.

Benefits

  • Die Möglichkeit, in einem dynamischen Startup eigenständig Projekte voranzutreiben und echten Mehrwert für unsere Kund:innen zu schaffen
  • Regelmäßige Entwicklungsgespräche und jährliches Fortbildungsbudget
  • Eine offene Unternehmenskultur mit flachen Hierarchien, No-Dresscode, Team Dinners, Sportangeboten, After-Work-Drinks und regelmäßigen Company Offsites
  • Remote first oder in unserem Büro direkt am Ostbahnhof – mit Balkon und Blick auf die Spree
  • Familienfreundlichkeit durch Flexibilität bei der Organisation Deiner Arbeitszeiten und Arbeitsorte
  • Ein attraktives Vergütungspaket und 30 Tage Urlaub

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