• Management and auditing of SMS (Safety Management System) in contracts. • Performance monitoring. • Support and document compliance. • Oversight and inspections. • Interface with systems and committees.

• Ensure that photovoltaic power plants consistently meet the agreed service and operational performance targets in line with defined SLAs • Review service reports and related documentation in a timely manner and share them with relevant stakeholders • Ensure adherence to maintenance schedules in coordination with the Team Leader Field Services and subcontractors • Monitor critical accounts and ensure prompt and effective resolution of technical issues • Coordinate daily operational activities and oversee the resolution of outstanding site-related issues • Work closely with subcontractors and internal teams to resolve escalated customer issues • Perform electrical testing (e.g. insulation resistance, continuity, IR testing) and complete associated certification documentation • Carry out replacement of inverters, isolators, panels, and other faulty components as required • Maintain accurate records using field service applications or CRM systems, including reports, photos, and test results • Liaise with O&M coordinators to report issues, request spare parts, and schedule follow-up activities • Deliver a high level of customer service while working across residential, commercial, and industrial sites • Support upgrades, retrofits, and implementation of monitoring and smart systems • Assist with root cause analysis to identify and resolve plant performance issues

• Supports application software and performs upgrades following established procedures • Provisions user and administrator access for applications and systems • Installs application patches in accordance with standard processes • Troubleshoots and resolves technical issues across systems and applications • Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution • Maintains system/application documentation and operational procedures • Monitors application availability, capacity, and performance against established metrics • Reviews system alerts for accuracy and takes corrective action as needed • Provides troubleshooting and end-user support for business teams using applications/systems • Manages the promotion of code and changes across Dev, QA, and Production environments • Tests developer-submitted changes and coordinates business acceptance testing and approvals • Supports disaster recovery (DR) planning and testing for assigned applications/systems • Develops system standards, procedures, and support documentation for both technical teams and end users • Partners with development teams to test and approve application enhancements and modifications • Utilizes out-of-the-box tools and modules to support business needs and requests • Trains and mentors team members • Conducts system tuning and capacity planning, recommending performance improvements • Leads planning efforts for new implementations, upgrades, and enhancements • Evaluates new tools/modules and provides recommendations • Collaborates with development teams to define application strategies and direction • Completes additional duties and special projects as assigned

• Facilitate PI planning and Agile ceremonies. • Coordinate dependencies across teams. • Remove impediments and drive continuous improvement. • Support alignment between business strategy and ART execution. • Ensure compliance with Agile/SAFe principles.