• Provide system configuration support across Workday Financials domains under the guidance of senior team members, ensuring solutions align with platform standards. • Assist with active production issues, troubleshoot system defects, and contribute to timely technical resolutions. • Collaborate with functional stakeholders to help translate high-level business requirements into actionable system solutions. • Help ensure absolute data integrity, platform security, and strict regulatory compliance within all financial processes. • Actively participate across multiple testing cycles, including unit testing, integration testing, and User Acceptance Testing (UAT). • Maintain precise documentation for system configurations, design decisions, and standard support processes.

• Support the drafting, review, and editing of contract-related documentation for U.S. Government (USG) prime contracts, including requests for subcontracting approvals and modifications to prime awards. • Coordinate with Program Management, Subject Matter Experts, and Finance teams to gather required details and documentation to support timely submission of requests to funding agencies. • Assist with ensuring compliance with applicable regulations and prime contract terms and conditions. • Contribute to the preparation and negotiation of subawards, subcontracts, and consultant agreements, ensuring alignment with prime award requirements. • Track and monitor the status of contract actions, including approvals and modifications, helping to ensure deadlines are met. • Maintain organized contract files and documentation to ensure audit readiness and internal tracking. • Provide general administrative and operational support to the GCM team as assigned.

• The Senior Director, Lease Administration, is responsible for managing Lease Administration resources (including direct report HR functions), client implementations, client and vendor relationships, centralizing, establishing and producing schedules, reports and communication plans, as well as process flow for their assigned Lease Administration team. • Manage large teams 10+ and grow and develop teams. • Responsible for workforce planning, succession planning, retention strategies and performance management frameworks. • Review and validate team allocations and alignment to contractual scope of work and client’s expectations. • Provide quality control within the database to identify errors and inconsistencies. • Ability to create, edit, and run reports in most Lease Administration databases. • Mentor and train Lease Analysts on key lease administration duties. • Oversee lease abstraction, translation and quality control process for assigned account(s). • Ensure timely and accurate abstraction or input of all rental obligations related to leases and all other important lease information. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Manage client escalations and ensure timely resolution of issues.

• Manage large teams 10+ and grow and develop teams. • Familiar with accepted hiring and employment practices. • Responsible for workforce planning, succession planning, retention strategies and performance management frameworks. • Review and validate team allocations and alignment to contractual scope of work and client’s expectations. • Manage team workloads ensuring equitable distribution. • Provide quality control within the database to identify errors and inconsistencies. • Ability to create, edit, and run reports in most Lease Administration databases. • Mentor and train Lease Analysts on key lease administration duties. • Interpret complex commercial lease language and attend to details. • Oversee lease abstraction, translation and quality control process for assigned account(s). • Assist in account transitions and setup as appropriate. • Make sure quarterly maintenance of account process, procedures and playbooks. • Ensure timely and accurate abstraction or input of all rental obligations related to leases and all other important lease information. • Understand client business objectives, real estate portfolio strategy, and service expectations. • Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information. • Ensure this information has been correctly entered into and maintained as a client contract in WorkTrac. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Oversee development and maintenance of strong client governance programs such as reporting cadence, communication methods, business reviews, etc. • Drive toward achieving a net promoter score representative of strong service delivery and client relationships. • Manage client escalations and ensure timely resolution of issues. • Proactively identify account related risks and oversee appropriate mitigation strategies and management through solutions. • Oversee and ensure global team is delivering services per the client specific process and contract. • Manage assignments and delegation of database management tasks to global team members. • Support RFI and RFP response development including pricing, presentation decks, etc. • Participate in presentations to new or existing clients for new business pitches. • Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. • Foster effective communication and demonstrate professional presence, actively engaging with all team members to promote a collaborative environment. • General understanding of AI technology and openness to adapting to the evolution of technology. • Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts. • Provide final QC for abstraction process as may be required for assigned accounts. • Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc. • Ability to review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. • Ensure accounts reconciled with outstanding balances and ensure dispute resolution. • Ability to assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges. • Ability to review and validate Consumer Price Index adjustments as provided in legal documents. • Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data. • Responsibility for revenue growth, profitability targets, account P&L management, pipeline development, cross-selling / organic growth targets. • Track and ensure account contracts are current and renewed in a timely manner. • Confirm and approve monthly client billing. • Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process. • Track A/R for assigned clients and escalate to appropriate parties. • Knowledge of Lease Administration scope of services, master service agreement and intercompany contractual review and development in partnership with Colliers legal, risk and security teams. • Develop and maintain tracking method for team workloads and assignments and provide refreshed gearing annually. • Lead key program initiatives such as Best Practice tracking, Case Study Development, AI partnership with Technology, Global COE Partnerships, etc. • Other duties as assigned.