• The Senior Director, Lease Administration, is responsible for managing Lease Administration resources (including direct report HR functions), client implementations, client and vendor relationships, centralizing, establishing and producing schedules, reports and communication plans, as well as process flow for their assigned Lease Administration team. • Manage large teams 10+ and grow and develop teams. • Responsible for workforce planning, succession planning, retention strategies and performance management frameworks. • Review and validate team allocations and alignment to contractual scope of work and client’s expectations. • Provide quality control within the database to identify errors and inconsistencies. • Ability to create, edit, and run reports in most Lease Administration databases. • Mentor and train Lease Analysts on key lease administration duties. • Oversee lease abstraction, translation and quality control process for assigned account(s). • Ensure timely and accurate abstraction or input of all rental obligations related to leases and all other important lease information. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Manage client escalations and ensure timely resolution of issues.

• Manage large teams 10+ and grow and develop teams. • Familiar with accepted hiring and employment practices. • Responsible for workforce planning, succession planning, retention strategies and performance management frameworks. • Review and validate team allocations and alignment to contractual scope of work and client’s expectations. • Manage team workloads ensuring equitable distribution. • Provide quality control within the database to identify errors and inconsistencies. • Ability to create, edit, and run reports in most Lease Administration databases. • Mentor and train Lease Analysts on key lease administration duties. • Interpret complex commercial lease language and attend to details. • Oversee lease abstraction, translation and quality control process for assigned account(s). • Assist in account transitions and setup as appropriate. • Make sure quarterly maintenance of account process, procedures and playbooks. • Ensure timely and accurate abstraction or input of all rental obligations related to leases and all other important lease information. • Understand client business objectives, real estate portfolio strategy, and service expectations. • Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information. • Ensure this information has been correctly entered into and maintained as a client contract in WorkTrac. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Oversee development and maintenance of strong client governance programs such as reporting cadence, communication methods, business reviews, etc. • Drive toward achieving a net promoter score representative of strong service delivery and client relationships. • Manage client escalations and ensure timely resolution of issues. • Proactively identify account related risks and oversee appropriate mitigation strategies and management through solutions. • Oversee and ensure global team is delivering services per the client specific process and contract. • Manage assignments and delegation of database management tasks to global team members. • Support RFI and RFP response development including pricing, presentation decks, etc. • Participate in presentations to new or existing clients for new business pitches. • Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. • Foster effective communication and demonstrate professional presence, actively engaging with all team members to promote a collaborative environment. • General understanding of AI technology and openness to adapting to the evolution of technology. • Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts. • Provide final QC for abstraction process as may be required for assigned accounts. • Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc. • Ability to review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. • Ensure accounts reconciled with outstanding balances and ensure dispute resolution. • Ability to assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges. • Ability to review and validate Consumer Price Index adjustments as provided in legal documents. • Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data. • Responsibility for revenue growth, profitability targets, account P&L management, pipeline development, cross-selling / organic growth targets. • Track and ensure account contracts are current and renewed in a timely manner. • Confirm and approve monthly client billing. • Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process. • Track A/R for assigned clients and escalate to appropriate parties. • Knowledge of Lease Administration scope of services, master service agreement and intercompany contractual review and development in partnership with Colliers legal, risk and security teams. • Develop and maintain tracking method for team workloads and assignments and provide refreshed gearing annually. • Lead key program initiatives such as Best Practice tracking, Case Study Development, AI partnership with Technology, Global COE Partnerships, etc. • Other duties as assigned.

Title: Director, Master of Public Administration Program Location: Boulder United States Job Description: Position Title: Director, Master of Public Administration (MPA) Program - Assistant/Associate Professor Number of openings: 1 Department/Program: Academic Affairs 41000 Work Location: Remote/Hybrid Campus Location: Arapahoe Campus Reports to: Dean of the Graduate School FLSA Classification: Exempt/Salaried FTE: 100% (40 hrs/week) Compensation: $70,000 - $80,000 depending on experience Application Deadline: 6/1 or until filled Job Summary Naropa University seeks a full-time Director to lead the online Master of Public Administration (MPA) Program. The Director provides academic, strategic, and operational leadership for a contemplatively grounded graduate program that prepares ethical, inclusive public service leaders for government, nonprofit sectors and cooperative management. This role combines program administration, curriculum oversight, faculty leadership, assessment, and teaching. The successful candidate will advance Naropa's mission to create a more just and regenerative world by integrating mindfulness-based leadership, social equity, and evidence-informed decision-making across the MPA curriculum. Job Duties & Responsibilities - Provide overall leadership and management of the MPA program, including vision, planning, operations, and quality assurance. - Lead curriculum design and continuous improvement to ensure ongoing alignment with NASPAA Universal Competencies and Naropa's contemplative pedagogy. - Oversee program assessment, including student learning outcomes, course evaluations, and annual effectiveness reporting. - Coordinate admissions, recruitment, and retention strategies in partnership with Admissions, Marketing, and Student Success teams. - Recruit, supervise, mentor, and evaluate adjunct/part-time faculty; facilitate faculty development in online teaching and contemplative pedagogy. - Manage program budget, scheduling, and resources; ensure timely collaboration with Academic Affairs, Registrar, and other university offices. - Teach graduate courses (standard load is reduced to 6-9 credits per year to account for administrative release time involved in program leadership and launch) in areas such as organizational management, leadership, policy analysis, budgeting/public finance, data and evidence-based decision-making, and capstone supervision. - Ensure high-quality online delivery in Canvas; promote best practices for accessibility, inclusive design, and student engagement. - Cultivate partnerships with public agencies and nonprofits to support internships, capstone projects, and community-engaged learning. - Support dual BA-MPA pathway coordination with undergraduate programs (e.g., Political/Justice Studies), including advising and course sequencing. - Maintain an active agenda of scholarship, applied research, or professional practice in public administration or related fields. - Advance JEDI (Justice, Equity, Diversity & Inclusion) commitments through curriculum, mentorship, hiring practices, and community engagement. - Hold regular office hours; advise students on degree progress, professional development, internships, and capstone work. - Prepare course syllabi and materials; uphold copyright and academic integrity standards. - Participate in university committees and initiatives; represent the MPA program internally and externally. - Stay current with developments in public administration, online education, and contemplative pedagogy; pursue relevant professional development. Required Qualifications: - Doctorate (e.g., DPA, PhD) in Public Administration, Public Policy, Political Science, or closely related discipline; or equivalent combination of advanced degree (MPA) and substantial professional leadership experience in public sector/nonprofit administration. - Three years of experience with teaching online courses, using multiple learning modalities. - Evidence of successful graduate-level teaching, preferably in online/asynchronous formats. - Demonstrated ability to interpret and utilize student learning assessment data (KPIs) to drive curricular improvement. - Record of scholarship in Public Administration or closely related disciplines. - Demonstrated experience in academic or program leadership (e.g., chair, director, coordinator) including curriculum development, assessment, budgeting, and faculty supervision. - Commitment to contemplative pedagogy, mindfulness-based leadership, social equity, and ethical public service consistent with Naropa's mission. - Strong multicultural competency and experience working effectively with diverse communities and stakeholders. - Proficiency with learning management systems (Canvas preferred) and contemporary online teaching tools and practices. - All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors. Preferred Qualifications: - Experience with NASPAA standards, accreditation processes, and/or external program evaluation. - Applied experience in government or nonprofit leadership, budgeting and public finance, policy analysis, data/evidence-based decision-making, and performance management. - Experience creating, scaling, and assessing online graduate programs; Quality Matters or similar training a plus. - Grant writing, fundraising, or partnership development experience. - Bilingual or multilingual capabilities. Physical Requirements & Environmental Conditions During regular daily activities, employee must be able to do the following with or without reasonable accommodations: stand, sit, and interruptions/distractions Naropa recognizes the following holidays throughout the year: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Fall Break, 4th Thursday and Friday in November, and Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year's. Naropa's health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans. A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 - 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching. Employees who work fewer than 20 hours per week are eligible to participate in Naropa's retirement plan only, which includes up to 2.5% employer matching. All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service. The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to "touch the magic." Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members. Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Naropa University is an equal opportunity, non-discriminatory employer and Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.

Role Description This position requires a professional who is passionate about learning and development and experienced in delivering impactful soft skills and communication training programs. The ideal candidate will possess exceptional communication and coaching abilities, a strong understanding of adult learning principles, and the capability to drive measurable improvements in employee performance and customer experience. - Design, develop, and deliver engaging soft skills and communication training programs for new hires and existing employees. - Facilitate training sessions covering active listening, email and call etiquette, empathy, conflict resolution, customer handling, and professional communication. - Conduct training needs analysis through call and email monitoring, surveys, performance metrics, and stakeholder feedback. - Provide one-on-one and group coaching sessions to drive behavioral change and performance improvement. - Create and maintain training materials including presentations, assessments, role plays, case studies, and participant guides. - Conduct refresher and remedial training programs for employees requiring additional development. - Track and measure training effectiveness using assessments, quality scores, CSAT, and other business KPIs. - Partner with Operations and Quality teams to align training initiatives with business objectives and client expectations. - Conduct first-level communication assessments and interviews for prospective hires. - Mentor junior trainers and contribute to the continuous improvement of training frameworks and methodologies. - Prepare training reports, performance dashboards, and recommendations for stakeholders. - Stay current with industry trends, learning technologies, and best practices in training and development. Qualifications - Bachelor's degree in any discipline. Degrees in Education, Communication, Psychology, Human Resources, or related fields are preferred. - Minimum 5 years of experience in soft skills, communication, customer service, or behavioral training. - Minimum 2 years of experience in a Senior Trainer, Lead Trainer, or equivalent role. - Excellent verbal and written English communication skills with a neutral and professional accent. - Strong facilitation, presentation, coaching, and interpersonal skills. - Proven experience in coaching, feedback delivery, and performance management. - Experience designing and developing training curricula and learning materials. - Knowledge of adult learning methodologies and training evaluation techniques. - Experience measuring training effectiveness through quality metrics, customer satisfaction scores, and employee performance indicators. - Experience conducting communication assessments and interview evaluations. - Familiarity with Learning Management Systems (LMS) and digital learning platforms. - Relevant certifications such as Train the Trainer, Coaching Certifications, or Learning & Development credentials are preferred. - Strong analytical and problem-solving skills with a data-driven approach. - Excellent stakeholder management and collaboration abilities. - Ability to work in a fast-paced, dynamic environment. - Strong attention to detail and organizational skills. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave, and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees