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Vistra

Marketing | Communications | Consulting

Clinical Director – Part Time

Medical DirectorMedical DirectorPart TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Florida + 1 moreAll locations: Florida | Virginia

Posted

21 hours ago

Salary

0

Seniority

Lead

Bachelor DegreeEnglish

Job Description

Clinical Director – Part Time

Vistra

• responsible for the clinical integrity, safety, and sensitivity of a data collection effort measuring the effectiveness of mental health and suicide prevention services for the Veterans Health Administration (VHA). • ensure that all operational protocols, staff training modules, and crisis escalations are executed with clinical empathy and adherence to VHA standards. • oversee training of personnel in relevant mental health topics; development and compliance with crisis protocols; and clinical support for staff conducting interviews. • design, implement, and enforce standardized operating procedures (SOPs) for identifying respondents in acute distress. • oversee compliance with the standardized VHA protocol for connecting Veterans in crisis with the Veterans Crisis Line (VCL). • conduct post-incident reviews of any crisis escalations to ensure protocols were followed correctly and to implement continuous improvement measures. • develop and deliver training modules for all call center personnel focusing on mental health conditions (e.g., PTSD, depression, anxiety). • provide real-time and scheduled clinical support to interviewers navigating difficult conversations. • collaborate with the Contract Manager and Quality Assurance Team to review audio recordings of sensitive calls, providing clinical feedback and coaching.

Job Requirements

  • Minimum bachelor’s degree with relevant work experience in a field related to mental health such as psychology, psychiatry, social work, or counseling.
  • Must hold an active, unrestricted independent clinical license in a behavioral health discipline in at least one U.S. state or territory (e.g., LCSW/LICSW, LPC/LCPC/LMHC, LMFT, licensed clinical psychologist, or psychiatrist).
  • Must demonstrate extensive, relevant work experience in a field directly related to mental health, specifically psychology, psychiatry, social work, or counseling.
  • Must successfully pass a comprehensive Federal background check before interacting with any Veteran data or overseeing staff.
  • Must complete VA Talent Management System (TMS) training in Information Security and HIPAA, as well as the CITI PROGRAM training in human subjects protection.
  • Prior clinical experience working directly with the Veteran population or within the VHA system preferred.
  • Familiarity with Computer Assisted Telephone Interviewing (CATI) environments and managing clinical standards within high-volume contact centers preferred.
  • Demonstrated experience designing crisis escalation pathways for remote or telephonic care environments preferred.

Benefits

  • medical, dental, and vision benefits
  • life and disability insurance
  • employer matching 401(k) retirement plan
  • Paid Time Off
  • Parental and Bereavement Leave
  • Professional Development

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