• Provide lifecycle service support to clients, from scheduled file loads to ongoing support and troubleshooting • Act as a resource for enrollment and claims teams to improve accuracy and ease of use for internal and external processes • Responsible for EDI file processing and data reconciliation • Review and action all enrollment source specific reports • Provide analysis, support, and guidance on complex EDI transfers • Review EDI processes and systems to improve submission rate and quality of each encounter with EDI • Act as backup for teammates • Other projects as assigned by management

Role Description As a member of our team, you will: - Respond to time-sensitive support calls that can affect patient care. - Be the primary point of contact for customers on reported cases and collaborate with other teams as needed to drive to resolution. - Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs. - Manage a ticket backlog of about 20-30 cases. - Troubleshoot issues on production RIS and PACS radiology systems utilizing technologies such as Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases. - Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests. - Contribute to a fast-paced and highly collaborative team-based work environment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and provide clear directions on what it takes to succeed in your role, as well as development for other roles you may be interested in. Qualifications - High School Diploma/GED. - 2+ years of experience in a Technical Support role troubleshooting Windows Operating Systems or 2+ years of education from a technical program at an accredited college or university. - 1+ years of customer service experience. - Currently reside in Canada. - Availability to work an 8-hour shift Monday – Friday starting between 5am-9:30am PST with an on-call rotation as needed. Requirements - Intermediate level of proficiency in at least 1 programming language (C, C#, C++, Python, etc.). - Experience in the healthcare industry. - Experience in medical imaging, specifically radiology or cardiology. - Experience in Technical Application Support. - 2+ years of experience using Windows command line, Powershell. - 1+ years of experience troubleshooting TCP/IP issues. - 1+ years of experience working in a Technical Support Center. - 1+ years of experience in Troubleshooting Active Directory. - 1+ years of experience providing technical support in a collaborative environment. - 1+ years of experience in Technical Application Support. Benefits - The hourly range for Canada residents is $25.38 to $52.79 per hour, based on several factors including education, work experience, and certifications.

Role Description - Organizar e acompanhar as rotinas administrativas e operacionais da empresa; - Realizar follow-up de demandas, projetos, reuniões e entregas; - Apoiar a organização e atualização de agendas, cronogramas, documentos e controles internos; - Garantir acompanhamento e atualização das atividades em andamento; - Apoiar operacionalmente projetos, experiências e eventos presenciais; - Atuar na interface com fornecedores, parceiros e prestadores de serviço; - Organizar materiais, documentos e informações relacionadas às operações; - Realizar comunicação e relacionamento com membros, convidados e parceiros; - Garantir organização, clareza e responsividade nos alinhamentos e acompanhamentos realizados com públicos internos e externos; - Apoiar controles administrativos e financeiros da operação; - Auxiliar no acompanhamento de pagamentos, reembolsos e documentação; - Contribuir para a organização e evolução contínua dos processos, rotinas e controles da operação. Qualifications - Experiência anterior em funções administrativas, operacionais, relacionamento, experiência do cliente, eventos ou áreas correlatas; - Excelente capacidade de organização e acompanhamento de processos; - Facilidade para lidar com múltiplas demandas simultaneamente; - Comunicação verbal e escrita clara, organizada e profissional; - Responsividade, senso de responsabilidade e comprometimento com prazos e alinhamentos; - Familiaridade com ferramentas digitais, gestão de tarefas e controles operacionais; - Capacidade de atuar com autonomia, organização e consistência na condução das demandas em ambiente remoto; - Disponibilidade para participação em reuniões, experiências e eventos presenciais quando necessário. Requirements - Experiência com comunidades, eventos, membership, educação executiva ou relacionamento com clientes premium; - Vivência em operações enxutas e ambientes de crescimento acelerado; - Experiência com organização de eventos presenciais; - Experiência no relacionamento com públicos executivos, empresariais ou de alto nível de exigência relacional; - Vivência em empresas de serviços, consultorias, educação digital, comunidades ou operações orientadas à experiência do cliente. Benefits - Ambiente colaborativo e orientado à excelência nas entregas; - Contato próximo com a liderança e participação ativa na execução da operação; - Liberdade com responsabilidade e foco em resultados; - Participação na execução de projetos, experiências e eventos voltados à construção de relacionamentos estratégicos e experiências de alto nível; - Inserção em um contexto de conexões qualificadas, troca de experiências e desenvolvimento contínuo.

Role Description This Tier 1 Support Technician role is a remote position based in Argentina. At Netrix Global, the Tier 1 Support Technician will be responsible for: - Intaking customer calls and emails. - Conducting initial assessments of incidents and service requests. - Opening and documenting tickets in our ITSM tool. - Escalating cases per customer procedures. - Working with vendors to open tickets on behalf of customers. - Providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues. Qualifications - Minimum 2 years of experience working with ticketing systems (e.g., ServiceNow, Jira, Cherwell, Footprints). - Experience with remote monitoring and network monitoring tools (e.g., LogicMonitor, ConnectWise Command, N-Able). - Strong customer service attitude and interpersonal skills. - Excellent written and verbal communication skills in English. - Proven ability to manage multiple tasks effectively and efficiently. - Strong teamwork skills with demonstrated ability to collaborate in fast-paced environments. - Flexible, self-motivated, and highly organized. Requirements - Basic knowledge of network protocols and configurations. - Advanced understanding of operating systems, business applications, printing, and networking. - Strong troubleshooting and problem-diagnosis skills. - Ability to quickly adapt to changing environments. Benefits - Swiss Medical: SMG-30 (family members included). - AWS and Azure certifications. - Happy club: Pedidos Ya. - Internet and connectivity. - Competitive salary and benefits. - English in company. - Ability to work remotely. - An awesome learning environment for you to develop.