Top quality I Ground-breaking innovations I Connected to people and the environment
Senior Operation Architect
Location
Switzerland
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Senior Operation Architect
Swisscom
Role Description You design operational models based on the requirements of our major clients, utilizing the Swisscom Best-Practice Framework for Service Management. You are involved during the offer phase when requirements in Service Operations Management exceed Swisscom standards. - Responsible for the development, design, and implementation of the overall operational solution with complex requirements. - Occasionally implement the solutions developed in the Service Management sub-project. - Confidently present concepts and operational performances to clients and internally at the management level. - Serve as the liaison between sales, Solution Architects (Technical Responsibility), and the Operations and Service Management organizations. - Represent Service Management as well as Operations during the offer phase. - Continuous optimization of operational models based on personally gathered experiences from implementation projects. - Regular interaction with customers, Operational Units, Solution Architects, Process Owners, and other Operation Architects ensures a varied and engaging workday. - Work proficiency in German, English, and French. Qualifications - Degree (University/Applied Sciences) in Business Administration and/or Business Informatics. - Several years of professional experience in ITIL process knowledge and understanding business-related contexts. - Extensive know-how in ICT solutions, product portfolio, and associated processes. - Experience in executing highly complex projects involving processes, tools, organization, and service levels for major clients. - Strong skills in process analysis, design, and engineering. - Goal-oriented and customer-focused, with an entrepreneurial approach and behavior. - Flexible, reliable, and autonomous working style, along with strong communication skills at all management levels. Benefits - Opportunity to work in one of our offices in Switzerland or in your home office. - Contact with agile working methods and the latest technologies. - Flexible working hours to meet personal needs. - A variety of attractive benefits that will enrich your work experience. - A pleasant working environment, financial benefits, and exciting opportunities for professional development. Contact Person Elliot Ducrest HR Talent Attraction & Sourcing Specialist II +41 (58) 2216551 Your Homebase Swisscom (Schweiz) AG av. des Bergières 42, 1004 Lausanne
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