Amplify your customer service experience with an AI agent management platform.
Senior Agent Architect – Spain
Location
Spain
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Agent Architect – Spain
Parloa
• Support the implementation of Parloa's AI solutions, enhancing customer experiences. • Craft effective AI workflows and build connections to enterprise systems. • Design, prototype, and validate conversational solutions for AI agent deployments. • Guide customers and partners in maximizing the value of Parloa's AI solutions. • Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. • Collaborate with Forward Deployed Engineers on complex integration scenarios.
Job Requirements
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development.
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes.
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
- Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning.
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication.
- Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy.
- Familiarity with API authentication patterns (OAuth, API keys, JWT).
- Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.).
- Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms).
- Excellent written and spoken Spanish and English skills are required.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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