The sixth-largest of 72 counties in the state, Outagamie County, Wisconsin, is headquartered in Appleton, Wisconsin. Established in 1851 following its separatio
Child Support Specialist
Location
Wisconsin
Posted
19 hours ago
Salary
$24 - $25 / hour
Seniority
Entry Level
Job Description
Child Support Specialist
Outagamie County, Wisconsin
Title: Child Support Specialist Location: Appleton United States Job Description: Child Support Specialist Salary $24.21 - $25.69 Hourly Location Outagamie County Government Center 320 South Walnut Street, Appleton, WI Job Type Full-time Job Number 2603530 Department DHHS Child Support Outagamie County Core Values Invested in Serving Better Together Create Progress Support Through Compassion Position Purpose Reporting to the Human Services Supervisor - Child Support, the Child Support Specialist establishes and enforces court ordered child support obligations utilizing the KIDS computer data system. Always exhibiting exemplary customer service skills, the Child Support Specialist collects information, locates and interviews involved parties, maintains records, and coordinates activities with other departments and agencies. Hours: Monday - Friday, 8 AM - 4:30 PM Remote Work: Application for some remote work to be considered after 6 months in the position, however, this position is mainly in an office position. Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information Key Responsibilities The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. - Establishes paternity, child and medical support liability, and reviews child support and health insurance orders through court actions or by negotiating and drafting out-of-court settlements with attorneys and clients. - Enforces and monitors a case load for compliance of the child support and health insurance orders by engaging in respectful communication and negotiations with all agency case customers as by taking administrative enforcement actions as available or appropriate and filing for court hearings in accordance with State Statue and Federal guidelines. - Working with the Courts by preparing and drafting court orders, for approval by the Child Support Attorneys, the Family Court Commissioner or the Branch judges and testifying at court hearings when needed. - Locates absent parent or alleged father for the purpose of establishing or enforcing child support obligations. - Uses State and Federal established Intergovernmental processes to establish paternity, child support/medical support orders and to enforce child support obligations as set forth by Wisconsin, another State or a Country that the US has child support reciprocity with. - Is part of a call center that respectfully communicates and provides direct services to case participants, legal representatives, other child support agencies, the general public, and legislators. - Attends local/regional trainings , work groups, and meetings to learn and or discuss program changes in order to effectively and efficiently process child support cases with an emphasizes on collections and to explain or educate the child support procedures to child support customers. - Prepares a variety of documents including letters and correspondence, KIDS forms and documents, URESA forms, warrants, and official court motions to redirect, modify, suspend and reinstate child support. - Works effectively with the Child Support team to meet agency goals - Maintains regular and predictable attendance, works overtime/extra hours as required. Education/Certifications/Experience Requirements - Bachelors degree in Sociology, Psychology, Criminal justice, or a related field. - One to two years of experience in a related human services field - Or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Required or Preferred Skills - Ability to comprehend and interpret a variety of documents including payroll, medical, credit bureau, tax, and other reports, case records, federal regulations, etc. - Ability to communicate effectively with attorneys, payroll clerks, Human Resource personnel, clients, judges, law enforcement personnel, counselors, and others verbally and in writing. - Strong organizational skills. - In-depth, comprehensive knowledge of the KIDS state-wide computer system and other county and state computer systems including internet resources. OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER. Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information Outagamie County Diversity Statement: Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong. OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER. OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES. LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP. Medical Coverage Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates. Dental Coverage Eligible employees may choose either single, limited family, or family coverage. Vision Coverage Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses. Life Insurance Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County. Voluntary Short-Term Disability Insurance Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements. Long-Term Disability Insurance All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County. Wisconsin Retirement System Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option. The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules. Deferred Compensation Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option. Flexible Spending Account Plan The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings. Employee Assistance Program Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the Countys plan are a benefit provided at no cost to its employees and their immediate family members to help deal with lifes stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP. Paid Time Off Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave. Employee and Family Clinic Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location. Fitness Center Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily. Pet Insurance Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues. If you would like to learn more, please click below about the benefits. Values of Excellence (Recognition Program) A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done! Continuing Education Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget. Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement. https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information 01 Describe any experience you have had working in a Child Support Agency. 02 Describe any experience that you have managing a caseload and meeting timelines/deadlines. 03 Describe any experience that you have working with the courts. 04 How do you contribute to a positive work environment? Required Question Employer Outagamie County Address 320 S. Walnut Street Appleton, Wisconsin, 54911 Phone (920) 832-1669 Website https://www.outagamie.gov/Home
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Billing Representative
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