Role Description Xello is looking for a Customer Success Manager (12-Month Contract). You believe that a company’s success depends on its clients’ success. You are passionate about cultivating and maintaining strong relationships with new and existing customers as their primary point of contact, and you’ve got the interpersonal and strategic planning skills to back it up. You have a proven track record of successful account management, preferably in SaaS. Due to your focus on delivering value to clients with every interaction, they perceive you as a trusted advisor and advocate. You can quickly and efficiently resolve clients’ problems using an ingenious mix of empathy, critical thinking, and practical advice. Above all, you identify with our mission of empowering educators with tools to help students plan their successful futures. Working collaboratively with Xello’s customer success, solutions, sales, product and onboarding teams, you would ensure the health, satisfaction, and success of our school district accounts. As the primary contact for school district leads, you’ll reach out frequently for updates, respond to their questions, learn about their needs, and propose appropriate solutions. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth. You will also assist Xello in our own quest for continual improvement by analyzing our processes and helping us shape our customer engagement strategy. What you’ll do… - Manage renewals, drive revenue growth, and limit churn with your assigned portfolio of accounts - Foster long-term partnerships, ensuring Xello is a trusted solution that meets each client’s evolving needs. - Develop an achievable success plan with each school district contact that reflects their resources and ensures their goals are achieved - Share best practices for the successful implementation of Xello - Ignite clients’ excitement about Xello, help them identify new opportunities for increasing usage to solve business needs, and coach them on the best ways to achieve their goals - Converse with clients consistently to assess account health, identify and review product implementation goals, address concerns, escalate important issues and have difficult conversations when necessary - Nurture retention by proactively engaging with clients to gain insights, communicate new and improved features, analyze issues, and foster add-ons and upselling - Work with clients to identify goals and key performance indicators, and regularly review these goals with them - Coordinate, schedule, and facilitate web-based training sessions and in-person product demonstrations - Learn about school district initiatives and look for new activities Xello can support - Based on client interactions and key metrics, provide early identification of potential client issues and address them - Manage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and onboarding - Act as an advocate for both the client and Xello to ensure appropriate resolutions - Document all client interactions and create leads in Salesforce (CRM) - Assess and report product bugs - Attend client and industry-related events, such as conferences, throughout the year - Share insights, experiences, and lessons learned with your team - Protect the confidential and private information that you may come in to contact within the course of your work and uphold the ethics and integrity of Xello’s code of conduct Qualifications - 2+ years of demonstrated experience managing accounts with high levels of success and retention, preferably in a SaaS environment - Proven track record of building strong relationships, being accountable for client success, and delivering value to clients with every interaction - Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful when assisting clients - Demonstrated experience managing client expectations and having difficult conversations, with a focus on reaching positive outcomes - Excellent written and verbal communication skills and presentation skills - A keen attention to detail, and highly organized when it comes to information management, planning, and time management - Experience working in a SaaS environment - Self-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexity - Ability to thrive in a fast-paced, agile work environment, where working under pressure and without supervision is the norm - Enthusiastic about learning and implementing new solutions and technologies - Demonstrated ability to work as a team player - Experience using Salesforce or similar customer relationship management (CRM) system - Proficiency with G Suite - Bilingual in English and French is an asset - Willingness to travel (Less than 15% of time) Benefits - Flexible work arrangements including hybrid and remote - 4 weeks of vacation - Employer-paid health and dental benefits - 4-month top-up for parental leave - Group RRSP with 3% matching Company Description We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world! Our mission is to help anyone, anywhere in the world to create a successful future through self-knowledge, exploration, and planning. We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer. Embracing agile practices, an innovative mindset, and keeping our users at the heart of what we do, are just a few of the keys to our success. In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.

Title: Partner Success Specialist Location: Singapore, Singapore Type: Full-Time Workplace: hybrid Category: Partner Success Job Description: Commercial – Partner Success / Full-Time / Hybrid Partner Success Specialist The APAC region is home to some of the world's most ambitious airlines, and right now our team needs a growth-minded specialist who wants to actively manage and expand enterprise relationships, not just answer support tickets. What You'll Be Doing You will take end-to-end ownership of a dedicated portfolio containing six to eight of our existing airline partners across the Asia-Pacific region. This means moving beyond routine account management to look closely at performance drivers, analyze revenue data, and co-author strategic plans that help your partners hit their annual and three-year financial targets. You will spend about 30% of your time traveling across the region to lead in-person quarterly business reviews, deliver technical insights, and uncover new opportunities to grow revenue. Connected AI tools help streamline your team's commercial motion by compiling partner research and mapping account plans, allowing your daily focus to stay on building consensus, handling objections, and delivering exceptional strategy. What You Bring - You have at least one to two years of experience managing strategic B2B accounts, ideally within travel, hospitality, or hotel revenue management, where you handled complex enterprise accounts rather than transactional support. - You are an analytical story-teller who is comfortable diving into spreadsheets or financial data to synthesize trends, forecast revenue, and present clear, compelling growth narratives to senior partner stakeholders. - You possess a deep internal curiosity and an adaptable communication style, enabling you to guide technical product conversations and negotiate contract value seamlessly across diverse cultures and time zones. - You are self-reliant and highly organized, meaning you can navigate multiple high-priority tasks, align cross-functional teams, and confidently manage account timelines with minimal hand-holding. - When it comes to AI, you don't just use it, you've replaced recurring manual work with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment before it goes anywhere. Why Plusgrade Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel. What You'll Be Doing About Us Flexible Paid Time Off · Travel Experience Perk · Annual Wellness Perk · Commuter Perk · Tenure-Based Work From Anywhere Program · Parental Leave Top Up · Adventure Pass · Learning Allowance Our Process We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback. Our process: Recruiter call → Hiring Manager interview → Final interview. Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Design and implement comprehensive, client-tailored solutions on Dynamics 365 CRM. • Lead a team of technical consultants: task planning, technical guidance, and progress monitoring. • Participate in feasibility studies, functional and technical analysis, and propose innovative solutions. • Write and validate technical and functional specifications. • Ensure the quality, performance, and security of developed applications. • Maintain technology watch to incorporate best practices and innovations. • Collaborate with stakeholders: project teams, business units, and clients.

Job Description Pricefx is the global leader in enterprise pricing intelligence. We help the world's largest companies find and recover hidden margin, govern pricing decisions at scale, and turn insight into action across every deal, product, and customer. Most companies make hundreds of thousands, or even millions, of pricing decisions every year, and small mistakes quietly drain millions in margin. Pricefx helps companies find that hidden margin fast. Our Agents quickly identify where they're losing money or missing growth opportunities and connect those actions to core price management and quote-to-cash processes to optimize value capture at scale. Our product vision is: Every Deal. Priced Right. Every Time. Your mission? In this role, you will help customers maximize the value of our SaaS pricing and revenue optimization solution by guiding them through onboarding, driving product adoption, supporting retention efforts, identifying growth opportunities, fostering customer advocacy, and maintaining operational excellence. You should be passionate about helping customers achieve business outcomes, enjoy building relationships, and be eager to develop expertise in SaaS technology, pricing strategy, and customer success. You will be in charge of... Customer Onboarding & Time-to-Value - Partner with new customers to ensure successful implementation and onboarding of the subscribed capabilities - Leverage customer discovery sessions to understand business objectives, pricing challenges, and success metrics - Identify and encourage product training and educational resources to accelerate customer adoption and value realization - Collaborate with implementation partner, product, and support teams to ensure seamless customer experience Product Adoption & Customer Engagement - Proactively monitor customer usage and engagement trends to encourage solution adoption - Conduct cadenced alignments, top-to-tops, business reviews, and value sessions with customers - Educate users on best practices, product capabilities, and new feature releases - Identify opportunities to improve customer workflows and business outcomes through solution utilization Customer Retention & Relationship Management - Build trusted relationships with customer stakeholders and serve as their primary point of contact - Monitor customer health indicators and proactively address risks that could impact customer satisfaction or renewal - Resolve customer concerns by partnering with cross-functional teams to deliver effective solutions - Support customer renewal efforts by demonstrating business value and measurable outcomes Account Growth & Expansion - Identify opportunities for upselling and cross-selling additional products or services capabilities - Partner with Sales teams to support expansion conversations - Leverage customer goals and business needs to uncover future growth opportunities - Create realized value statements as a baseline for revenue retention and account growth strategies Customer Advocacy & Voice of the Customer - Gather customer feedback and communicate insights to Product, Engineering, and Leadership teams - Encourage participation in customer advocacy programs such as customer and prospect reference programs, case studies, webinars, and testimonials - Promote customer success stories and best practices across the customer community - Act as an advocate for customers while balancing business objectives Operational Excellence & Data-Driven Success - Maintain accurate customer records, engagement history, and success plans within Salesforce as one source of truth - Track key performance indicators, including adoption, customer health, retention, and satisfaction metrics - Analyze customer data to identify trends, opportunities, and areas for improvement - Contribute to process improvements that enhance customer experience and team efficiency What should you have to succeed? - Bachelor's degree in Business, Communications, Marketing, Technology, or a related field preferred. - Minimum 5 years of experience in customer success, account management, sales, SaaS, or customer-facing roles. - Strong communication, presentation, and relationship-building skills. - Analytical mindset with the ability to interpret customer data and business metrics. - Commercial Aptitude - Ability to manage multiple priorities in a fast-paced environment with minimal supervision - Experience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMs - Passion for helping customers achieve measurable business outcomes. Success Metrics - Customer onboarding completion and time-to-value < 6 months - Customer retention and renewal rates of > 98% Gross Revenue Retention - Expansion revenue opportunities identified and closed to achieve>110% Net Revenue Retention - Customer satisfaction (CSAT) and Net Promoter Score (NPS) > 45 - Customer advocacy and reference participation >90% - Product adoption and engagement rates Location - Remote Opportunity: in a metropolitan city with access to a major airport Other job specifics... - Full-time employment - Ability to travel domestically and internationally up to 20% What will you love about us? Our people appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews. We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges. Pricefx is also an environment where diversity, equity, and inclusion are supported and respected. This is why we are proud members of the Pride Business Forum and ensure fairness in the Gender Pay Gap . We're also proud to offer some amazing benefits. - Bring your own device (BYOD) - Monthly $260 IT allowance (laptop, mobile, and internet) - 401K contribution dollar for dollar up to 4%, and your contributions are vested immediately - 20 vacation days, 3 free (sick days), 15 public holidays, and 1 additional day off during your birthday month - Sabbatical program after 5 years of service - Robust healthcare, dental, and vision coverage with ADP - 16 weeks of 100% paid maternity leave with a new baby bonus - Holiday and Referral bonuses Compensation The base salary range for this role is $115,000-$140,000 per year, with actual pay determined by experience, skills, and location. This role is also eligible for variable pay targeted at 25% of base salary, with actual payout to be determined in accordance with then-current variable pay policy(ies). Pricefx is committed to ensuring competitive and equitable compensation practices, including with respect to pay transparency. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates . #BI-REMOTE