Coleman Worldwide Moving

Customer Engagement Coordinator Location: Yuma, AZ time type Full time job requisition id R11839 Job Summary: The Customer Engagement Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves. Essential Functions and Duties: - Set appointments with customers for Coleman branch offices - Assist with managing multiple calendars - Notify Moving Consultants of their appointments via email or phone - Document of all tasks and records that are updated - Assist branches with management of sales leads - Utilize multiple computer programs to coordinate the many components of an international move - Other duties not listed Knowledge, Skills, and Abilities: - Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software - Organizational skills - Good telephone etiquette - Good interpersonal skills - Excellent customer service skills Required Education and Experience: - Required: High School diploma or GED - Preferred: Prior call center experience Working Conditions: - Remote position - Computer use is prevalent, along with telephone - Work schedule includes but is not limited to: Wednesday-Sunday.

Role Description Run the Allied LMP lead program and the Spectrum lead Program. Assist in Consumer Sales Department including: - Sales Support Desk - Monthly Commission Process - International Coordination - Various other duties Essential Functions and Duties: - Forward potential customer leads and provide company and service information to create appointments for local market sales staff. - Follow-up with customers as a dedicated service representative throughout their move to ensure a good experience. - Work closely with Alaska staff. - Assist with managing Sales Leads Desk. Qualifications - Computer skills including Windows, Microsoft Office, Microsoft Outlook, Excel, Google, Mobile technology, iPad skills. - Calendars and general internet capabilities, as well as company software. - Math skills. - Organization skills. - Excellent telephone etiquette and interpersonal skills. - Ability to quickly build rapport and trust. Requirements - High school diploma or its equivalency. Work Conditions - Remote work from home. - 90-95% sitting down. - Computer use is prevalent, along with telephone. - Work schedule will vary based on business needs, but will generally be 1/2 days Monday-Friday and possibly additional hours. Benefits - Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer. - Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. - CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. - This policy applies to all personnel matters such as compensation, benefits, transfers, company sponsored training, education, and social and recreational programs. - This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations. Company Description Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!