Role Description As a Client Manager in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients, working with one of our most complex and valuable datasets. You will serve as a subject matter expert with JD Power’s proprietary U.S. Automotive Configuration data to create value at our clients and drive client retention. This role is part of a team of world-class automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting millions of dollars in OEM profitability. This role will be heavily relied upon to enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver. What You’ll Be Doing in This Role - Data Analysis & Insights: Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis. - Client Management: Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization. - Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values. - Communication & Influence: Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services. Qualifications - 3-6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics. - Experience working with Automotive OEM quality organizations, manufacturing, or logistics a plus. - Significant experience with Excel and PowerPoint is required. - Experience using BI and Analytics platforms like Palantir, Tableau, PowerBI, or ThoughtSpot is desirable. - Experience with executive-level presentations and public speaking. - General interest and understanding of trends in the automotive industry is desirable. Requirements - This position has a starting salary range of $136,000 – $144,000 USD per year. - An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Description Our mission in the market we serve is clear: To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action. - We POWER Our Customer's Success - We are Innovative, Collaborative and Grounded in Data - We Make Things Easy - We Get It Done - We Start with Trust & Prove it Everyday

• Serve as the first point of contact for clients, providing prompt and professional service. • Manage the placement of new and renewal accounts with carrier partners across P&C and Life & Health lines. • Assist with gathering underwriting information and preparing submission materials. • Maintain strong carrier relationships to secure competitive quotes and solutions for clients. • Ensure the successful renewal and retention of accounts through proactive service and relationship management. • Maintain accurate and up-to-date records in the AMS360 agency management system. • Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support client needs. • Handle policy changes, endorsements, certificates, and other routine service items efficiently and accurately.

• Serve as the first point of contact for clients, providing prompt and professional service. • Manage the placement of new and renewal accounts with carrier partners across P&C and Life & Health lines. • Assist with gathering underwriting information and preparing submission materials. • Maintain strong carrier relationships to secure competitive quotes and solutions for clients. • Ensure the successful renewal and retention of accounts through proactive service and relationship management. • Maintain accurate and up-to-date records in the AMS360 agency management system. • Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support client needs. • Handle policy changes, endorsements, certificates, and other routine service items efficiently and accurately.

• serve as the primary point of contact for all assigned Leave Solutions Clients • resolve complex claim issues including escalations and client inquiries • develop and maintain expertise in all Alight products and services • instill customer confidence and deepen brand strength through comprehensive domain knowledge • provide technical expertise to support internal and client delivery needs • manage client escalations to accelerate issue resolution • collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims • adapt to changing conditions and proactively learn and apply new skills