Role Description If you are a candidate, we’re very keen to tell you more about this position. Please continue reading! If you are an agency, headhunter or similar 3rd party, please scroll all the way down so you won’t miss our most important message to you. At Full Circle, our Control Room is the beating heart of our operations. Every day, our team keeps watch over more than 700 wind turbines, monitoring turbine status, performing remote troubleshooting, escalating alarms, and coordinating with service teams in the field whenever on-site action is needed. We are the first to know when something changes, and often the first to solve it. The Control Room Team Leader provides day to day leadership, operational support, and escalation management within the Control Room team. The role combines operational duties with additional oversight responsibilities to ensure consistent service delivery, effective task management, and strong support for both customers and colleagues. You are the anchor of a 24/7 operation. The team is not only working 24/7 shifts, they also work from 5 countries. Your authentic leadership style will ensure team spirit and cohesion. You are a coach, a planner, a problem solver. Someone who brings calm, structure, and energy into a dynamic environment. Qualifications - Leadership: Ability to guide, support, and influence team members while maintaining strong working relationships. - Communication: Clear, confident communication with customers, colleagues, and stakeholders. - Problem-Solving: Strong ability to assess issues, prioritise actions, and resolve escalations effectively. - Decision-Making: Capable of making sound, timely decisions in a fast-paced operational environment. - Attention to Detail: Ensures accuracy in task oversight, action tracking, and follow-up. - Team Collaboration: Works effectively with colleagues across shifts to maintain consistency and service quality. - Customer Focus: Demonstrates a strong commitment to customer satisfaction and service excellence. - Organisational Skills: Able to manage multiple priorities and maintain oversight of team workloads. Requirements - Escalation Management: Act as an additional escalation point for customer issues and more complex cases. - Team Support: Support team members with day-to-day queries and provide guidance where needed. - Workload Oversight: Maintain close oversight of task completion, workloads, and priorities across the team. - Action Tracking: Improve visibility of outstanding actions and ensure follow-ups are completed. - Operational Delivery: Continue working operationally within existing shift patterns while taking on additional leadership responsibilities. - Process Consistency: Support consistency in processes, standards, and performance across the team. - Customer & Colleague Support: Provide an additional point of support for both customers and colleagues where escalation is required. Company Description At Full Circle, we’ve been in the wind turbine game for over two decades, and now, we’re ready to spread our wings and soar as an independent entity, supporting various wind turbine brands. Our journey into independence began in 2021, and every day, our team is fuelled by the excitement of growth and autonomy. Our Mission: Offering Top-Notch Support, No Exceptions! We’re here to dish out top-tier maintenance support to everyone in need, regardless of the turbine brand or whether you’ve got one or a hundred turbines in your backyard. Expect us to swoop in with agile, honest, and lightning-fast support. From routine maintenance to blade inspections, repairs, 24/7 remote monitoring, and even those must-do statutory inspections – we’ve got your back! Our Secret Sauce: Expertise, Resources, and a Personal Touch! We’re renowned for our wizard-like expertise, abundant resources, and a friendly, personalised approach that ensures you squeeze every last whirl out of those turbines. Our HQ: Where Magic Happens! Our headquarters are nestled in the lively city of Amersfoort, Netherlands. But hey, our squad is scattered all across Europe, maintaining wind turbines across the globe. Meet Our Funky, Spirited Team. We’re not just a team; we’re a bubbling cauldron of enthusiasm and youthfulness, growing alongside our company. That makes our work environment an absolute blast—overflowing with energy and collaboration! Hey, You! Still Here? Join the Fun! If you’re still hanging in there and thinking, “This sounds like my kind of jam,” hit that apply button. We’re itching to meet folks who match our vibe and skills. Let’s make some wind turbine magic together! Join us at Full Circle. If you’re keen on renewable energy and thrive in a dynamic environment, we want you on our team! Apply Now and Let’s Rock the Wind Turbine World Together! Note To 3rd Parties Here at Full Circle we are very lucky to be very successful recruiting all our new employees ourselves. Something we are very proud of. Despite our kind requests to all of you not to reach out for support in this area, our HR team, hiring managers and our front office are overwhelmed with contact requests, telephone calls, email requests and other attempts to get in touch. We know you guys are out there, we understand that this cold acquisition is part of your job, but we strongly request you to respect our time and not reach out. We want to use all the time we have to make the world a greener place! If we ever need support, we’ll work with our preferred suppliers (and no, we are not looking for new ones ;-)) We appreciate your understanding on this, and we wish you the best of luck on finding your next client.