• Prospect, qualify, and close independent optical practices, opticians, and small optical retail groups across the US • Build and manage a robust pipeline, consistently hitting and exceeding new-logo targets • Run the full sales motion: outreach, discovery, product demo, pricing, negotiation, and close • Partner with internal teams to ensure a smooth install and go-live for every new customer • Represent Eyebot at trade shows and industry events to build relationships and generate demand • Bring field intelligence back into the organization to shape product, pricing, and commercial strategy

• Responsible for managing key accounts for cranial/spinal technologies in Austria • Achieving revenue and profit targets by building and maintaining key account relationships • Managing a comprehensive product portfolio • Working closely with Neurosurgery, Traumatology, and Orthopedics departments • Identifying and developing customer potential • Negotiating contracts and terms, closing deals • Creating comprehensive reports on customers and market trends • Attending required regional and national meetings

• Partner closely with the sales team to generate, qualify, and close sales opportunities • Work with product management, R&D, applications, marketing, and field sales from 10x Genomics and distributors to develop and disseminate content, strategy, collaborations, and go-to market activities • Maintain appropriate records and provides relevant information to help forecast business as needed • Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues • Provide weekly, monthly, and/or ad hoc business/activity reports as required • Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary • Achieve assigned territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc • Work closely with sales team to develop specific account growth, penetration, and support activities • Provide mentorship, training, and education to colleagues, distributors, and/or customers as applicable • Participate in other global and regional Science & Technology Advisor team activities as required

Role Description As a Crimson Rise Team Lead, you will report to the Crimson Rise Head of Service and work closely with the Crimson Rise Head of Operations to ensure an outstanding Crimson Rise client experience, successful delivery of Crimson services, and the achievement of student goals. - Your primary responsibility will be to role-model for and directly manage Rise Strategists, who work with young students (grades 1-8, ages 6-14) and their parents to develop and execute immediate academic, extracurricular, and personal developmental goals aligned with desired academic or professional pathways. - You will personally deliver service to a base of your own students, often VIP clients, and will continue leading the Strategy team to optimize our program’s services. - You will also lead hiring, onboarding, and ongoing training for the Rise Strategy team. What Your Work Entails - Monitoring team performance and ensuring predictably excellent service quality: - Recruiting, interviewing, onboarding, and training new staff members. - Monitoring student outcomes and performance for all students in your team. - Providing support and feedback to help direct reports complete their outlined responsibilities to meet and exceed established KPIs. - Running 1:1s and performance reviews. - Ensuring professional growth & high-quality student service from your team: - Providing ongoing coaching both for strategy work specifically and career growth at Crimson. - Maintaining and sharing expert, application-specific knowledge and cultural understanding. - Continuing to deliver outstanding service for your own students (at a reduced capacity). - Escalation management: - Acting as your student pool’s first point of contact for client complaints, questions, and issues while direct reports are on leave. - Working with the Head of Operations on student allocations, reallocations, and client escalations. - Proactively collaborating with other service teams to resolve any complaints or roadblocks that are relevant to your direct reports. - Leading department initiatives: - Ideating and leading product improvement initiatives—including student community initiatives, resource creation, and/or any projects that impact Strategy—coaching service team members on effective execution and signing off on finished products, in alignment with the Head of Service. - Approving and overseeing project-based work completed by your direct reports. What success looks like - Service quality is VIP-level across your student pool: personalized, cohesive, and consistent across both Strategy and Tutoring/Mentoring. - Escalations are handled in a timely, sensitive manner; cancellation and refund rates remain low. - All KPIs are met for both personal case load and your team at large. - Strategists in your team are up to date on recent admissions trends, product changes, and rollouts and are confident relaying this information to their current student and parent base. - Strategists in your team have an active development plan and are consistently progressing towards development goals, with regular performance feedback; retention is high. - Referrals and renewals grow organically, reflecting sustained service confidence. Qualifications - Bachelor’s degree from a top U.S. or U.K. university. - Excellent conflict management and cross-cultural communication skills. - Superior written and oral communication skills. - Superior planning and organizational skills. - Resilience when working independently under pressure. - Team-oriented attitude. - Passion for changing students’ and team members’ lives, along with a willingness to learn and go the extra mile! Benefits - Flexible working environment, you will be empowered to structure how you work. - Option to work from our many locations/remotely around the globe (role dependant) with us! - Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year. - Annual training budget - we love to level up! - Psychologist on staff. - Impressive fireside chats and workshops to help the team continuously level up. - Radical Candour is a feedback approach we live by. - We’re a global player with 28 markets (and growing) across the globe!