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Arco Educação

A primeira empresa de Educação brasileira a ser listada na Nasdaq.

Analista de TI II

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor DegreePortuguese

Job Description

Analista de TI II

Arco Educação

• Monitorar diariamente a fila de chamados e realizar os atendimentos conforme SLA e prioridades. • Garantir que todas as solicitações sejam atendidas dentro do SLA, evitando escalonamentos. • Atuar como o primeiro filtro de segurança, conferindo se o chamado possui todas as informações necessárias e se a aprovação do gestor responsável está anexada corretamente antes de executar a liberação. • Interagir com os solicitantes para corrigir chamados abertos incorretamente ou com falta de informações, orientando o usuário sobre o processo correto. • Atender incidentes fazendo a análise necessária para corrigir o problema, participar de salas de WarRom quando necessário e apoiar os times de primeiro nível e demais stakeholders. • Participar do fluxo de admissão, garantindo que o processo está ocorrendo conforme o esperado, atuando em casos de falhas e também na melhoria continua do processo. • Acompanhar o fluxo de movimentação interna, garantindo que a política está sendo aplicada, principalmente na revogação de acessos para os casos elegíveis. • Executar com prioridade máxima os desligamentos e processo de guardrail, inativando contas, principalmente em sistemas legados para garantir a segurança da empresa. • Criar e manter atualizada toda a documentação de Gestão de Acessos (Normas, políticas, processos, procedimentos e etc). • Execução de controles de auditoria e recertificação de acessos. Será responsável por extrair relatórios, coletar IPEs, montar relatórios de recertificação de acessos e fazer a governança de todo o processo. • Eventualmente, desenvolvimento de pequenas automações que ajudem no operacional do dia-a-dia.

Job Requirements

  • Experiência comprovada com Gestão de Acessos e atendimento ao usuário final;
  • Ensino superior completo em TI e correlatos;
  • Conhecimento em frameworks de governança (ITIL, COBIT e etc);
  • Experiência em criar automações e scripts para facilitar a rotina operacional;
  • Conhecimento em utilização de Inteligência Artificial para apoio em rotinas de trabalho;

Benefits

  • + Auxílio alimentação e/ou refeição
  • + Plano de saúde e odontológico
  • + Vale transporte
  • + Licença maternidade e paternidade estendida
  • + Auxílio creche
  • + Cuidado com a saúde: parceria com a Wellhub e Zenklub
  • + Incentivo à educação
  • + Desconto em passagens aéreas
  • + Parceria com plano de saúde para Pet
  • + Acesso aos materiais didáticos Arco para filhos de colaboradores
  • + Parcerias para MBA e Pós Graduação

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