Role Description We're seeking a Client Support & Operations Coordinator to help manage client communication, oversee workflow organization, and ensure a smooth, professional experience from start to finish. This fully remote role is ideal for someone who is organized, adaptable, and confident balancing multiple responsibilities while working independently with the support of training, systems, and mentorship. - Coordinate client communication and day-to-day workflow tasks - Ensure timely responses, follow-ups, and support throughout the process - Organize schedules, confirmations, and operational updates as needed - Maintain accurate records and documentation of client interactions - Provide professional, solution-focused support in client-facing situations Qualifications - Strong communication, organizational, and multitasking skills - Customer service, coordination, or administrative experience preferred but not required - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - Fully remote with flexible scheduling options - Training, onboarding, and ongoing mentorship provided - Growth opportunities within a supportive team environment - Hands-on experience managing workflows and client operations in a professional remote setting

Role Description We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone who's organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work independently while having resources, tools, and mentorship. - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain, and LATAM Benefits - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

Role Description - Deliver premium customer service via phone for a well-known shoe company - Build strong customer relationships while communicating effectively and professionally Qualifications - Minimum 1 year of recent customer service experience (Retail, Fast Food, Face-to-Face, or Call Center) - Typing speed: 40 WPM - Internet: Hard-wired high-speed (50 Mbps download) Requirements - Must reside in Texas or Arizona (excluding Houston) - Must be available for any shift during hours of operation - Hours of operation: Mon–Sun, 7 AM–6 PM MST Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Role Description - Respond to client inquiries via email, phone, or chat, providing timely and accurate information. - Coordinate communication between clients and team members. - Provide clients with updates on their case status and next steps in the process. - Maintain a high level of professionalism and empathy in all client interactions. - Resolve client concerns and escalate complex issues to the appropriate legal team member. - Document all client interactions in the case management system. - Collaborate with the legal team to improve client service procedures. - Stay informed about changes in immigration laws and firm policies. - Additional related duties as required. Qualifications - Previous experience in customer service, ideally in a legal or immigration setting. - Strong verbal and written communication skills. - Proficiency in English; additional language skills are a plus. - Excellent interpersonal and problem-solving abilities. - Familiarity with legal case management software and Microsoft Office Suite. - Ability to handle sensitive information with discretion and confidentiality. - Highly organized and able to multitask effectively. - Ability to work independently in a remote environment. Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Benefits - Salary Rate: $7.00 per hour; 40 hours per week. - Paid Time Off. - Mental Health Days. - Office Holidays. Key Performance Indicators - Client Satisfaction: Maintain high levels of client satisfaction through responsive and empathetic customer service, ensuring positive feedback and repeat business. - Communication Effectiveness: Demonstrate clear, effective communication with clients by providing timely, accurate information via email, phone, or chat. - Case Management: Ensure accurate and organized documentation of all client interactions and case updates in the designated management system. - Issue Resolution: Resolve client concerns promptly and effectively, aiming for a high resolution rate and minimal escalations. - Team Collaboration: Collaborate effectively with legal teams to ensure seamless communication and client service, thereby improving client satisfaction. - Continuous Learning: Stay informed about changes in immigration laws and firm policies, applying updated knowledge to better serve clients and improve service delivery. Work Environment - Full-Time Contractor. - Remote work. - Collaborative, mission-driven culture with a fast-paced startup dynamic. Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Equal Opportunity Employment Statement Alonso & Alonso, Attorneys at Law, is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic. Disclaimer By applying for this position, you agree that our company uses a live monitoring system to monitor work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application indicates your consent to be monitored during your working hours.