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Senior Project Manager, CX PMO
Location
California + 18 moreAll locations: California | Colorado | Connecticut | District Of Columbia | Hawaii | Illinois | Maine | New Hampshire | New Jersey | New York | Oregon | Maryland | Massachusetts | Pennsylvania | Rhode Island | Texas | Vermont | Virginia | Washington
Posted
1 day ago
Salary
$122K - $155K / year
Seniority
Senior
Job Description
Senior Project Manager, CX PMO
Instacart
• Lead end-to-end delivery of Hero Projects and other L/XL initiatives • Drive the strategic initiatives that build, scale, and operationalize the PMO's AI-enabled operating model • Partner with senior leaders across CX, Product, Engineering, Tech Governance, and operational teams • Build executive-ready decks, written updates, and visualizations for Director- and VP-level audiences • Recommend improvements to PMO standards, frameworks, and best practices • Lead upstream planning before each half starts • Manage dependencies and align resources across teams
Job Requirements
- 5+ years of project management experience
- Demonstrated success leading L/XL cross-functional programs end-to-end
- Track record of applying sophisticated problem-solving to ambiguous, interconnected challenges
- Strong organizational and communication skills
- Experience creating high-quality project artifacts and presenting to senior leadership
- Proven ability to manage dependencies and deliver results on time
- Bachelor's degree in a related field, or equivalent work experience.
Benefits
- Highly market-competitive compensation and benefits
- Eligible for a new hire equity grant
- Eligible for annual refresh grants
- Flex First remote work policy
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