Role Description You are the first point of contact for adults seeking substance use and mental health treatment. You manage inbound and outbound calls, guide prospective clients through the admissions process, and convert inquiries into enrollments — with empathy, urgency, and professionalism. This role blends consultative sales, client care, and coordination. The right person holds space for people in difficult moments while still moving the process forward. What You'll Do - Respond to all new inquiries same day via phone and email - Conduct consultative intake calls to assess needs, gather information, and determine level of care fit (PHP/IOP) - Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly - Meet and exceed individual enrollment targets - Complete outbound follow-up on warm leads, pending applications, and stalled prospects - Schedule enrollment appointments with at least 48 hours' notice; keep team updated on changes - Coordinate with clinical staff to support smooth transitions from inquiry to admission - Ensure all enrollment documentation is complete and filed by end of business on enrollment date - Maintain same-day CRM documentation on all contacts and activity - Build and maintain referral source relationships over time; document all contacts same day Qualifications - 2+ years in behavioral health admissions, substance use treatment, healthcare sales, or a high-volume client-facing role - Track record of meeting or exceeding conversion or enrollment targets - CRM proficiency - Consultative communicator — you listen first, then guide - Empathetic and steady in emotionally charged conversations - Highly responsive, self-directed, and accountable in a remote environment Preferred - Familiarity with substance use disorder and/or adult mental health treatment settings - Working knowledge of insurance benefits verification and utilization review processes

• Supports the Clinical Operations functions and acts as a liaison between members, physicians, delegates, operational business members and member service coordinators • Responsible for providing leadership and guidance to non-clinical team and handle escalated issues/problems • Performs review of service requests for completeness of information • Collect and collate information required to handle escalated inquiries • Assists members with finding providers and answering questions regarding services • Makes outbound calls to engage members in Case Management

• Serve as overflow support to multiple practices by, answering and working incoming calls and messages • Answer and triage incoming phone calls and app messages from our current patients • Act as the second line of call for incoming calls from new patients • Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) • Check and respond to voicemail and after hours messages • Schedule patients from incoming phone calls • Conduct no show and cancelation follow-up • Support schedule re-shuffles (e.g., when provider is called out) • Work through appointment ticklers • Support central communications intake and follow up through various mediums • Other duties as assigned

• Patient Enrollment: Guide patients through the enrollment process for healthcare programs, ensuring accurate and complete documentation. • Program Eligibility Assessment: Evaluate patient eligibility for specific healthcare programs based on criteria provided, such as age, medical conditions, or other qualifying factors. • Patient Consultation: Conduct comprehensive consultations with patients to gather necessary information and explain the benefits and requirements of various healthcare programs. • Documentation and Record-Keeping: Accurately document patient information, enrollment details, and program eligibility assessments in electronic health records (EHR) or other designated systems. • Follow-Up and Coordination: Monitor the progress of enrollment applications, communicate with patients, and collaborate with internal and external stakeholders to facilitate the enrollment process. • Patient Education: Provide patients with clear and concise explanations regarding healthcare programs offered by Medsien. • Compliance and Privacy: Adhere to all relevant privacy regulations, such as HIPAA, and maintain strict confidentiality of patient information. • Program Updates: Stay informed about changes, updates, and new offerings related to healthcare programs, and effectively communicate these changes to patients. • Collaborative Approach: Work closely with healthcare providers, insurance companies, social workers, and other relevant parties to ensure seamless patient enrollment.