• Manage calendar, meetings, documents and structures, reviews, follow-up actions, travel • Coordinate internal and cross-functional communication • Support team procedures & help establish new ones • Communication support with external partners, partner search • Support marketing project tracking, progress • Reporting of key weekly/monthly/quarterly performance information • Reporting to CMO • Other assignment tasks

Role Description We are building an AI-native Technology Advisory capability that helps enterprise leaders make—and execute—better decisions at the intersection of strategy, technology, and AI. The Technology Advisor operates as a trusted advisor to senior executives, shaping critical decisions on growth, cost, risk, and transformation. This role goes beyond traditional consulting—combining strategic judgment, technical depth, and AI-enabled delivery to drive measurable outcomes. You will lead small, senior teams that deliver what legacy firms require much larger teams to achieve—using AI as a force multiplier. Job Responsibilities - Lead Client Outcomes (Not Just Advice) - Own end-to-end impact for client engagements (not just recommendations) - Define and align on measurable business outcomes (e.g., revenue growth, cost reduction, risk mitigation) - Ensure the “last mile” is delivered—closing the gap between strategy and execution - Operate as a Trusted Advisor to the C-Suite - Serve as a primary advisor to CIOs, CTOs, and business leaders - Frame problems in terms of decisions, tradeoffs, and economic value - Challenge assumptions and bring independent, evidence-based perspectives - Navigate complex stakeholder environments to drive alignment and action - Shape Technology Strategy in an AI-Native World - Define value-led technology strategies linking business goals to capabilities and investments - Advise on AI adoption, governance, and operating model transformation - Assess current-state platforms, data, and architecture—and define future-state roadmaps - Ensure strategies are grounded in execution reality, not theory - Lead Small, High-Leverage Teams - Work within a 3-role model: Client Leader (you), Engagement Architect, AI Facilitator - Orchestrate work across humans and AI agents - Deliver with speed, precision, and minimal overhead - Drive Growth Through Impact - Identify and pursue expansion opportunities based on outcomes delivered - Build long-term client relationships grounded in trust and results - Contribute to offer development, thought leadership, and market positioning - Operate as an AI-Native Advisor - Use AI to accelerate analysis, generate insights, and test scenarios - Leverage AI for decision support, risk identification, and narrative development - Continuously improve how work is done through AI-enabled workflows Qualifications - Experience - 15+ years in technology, consulting, or product leadership - Background as: Senior consultant (e.g., McKinsey, Bain, Accenture) with delivery credibility, or Technology/operator leader (CTO, Head of Engineering, Product Leader) - Proven experience leading complex transformations or platform initiatives - Capabilities - Can connect business strategy to technology and architecture decisions - Comfortable operating across strategy, product, engineering, and data - Advisory Mindset - Frames problems as decisions, not tasks - Brings clear POVs, not just options - Influences without authority - Execution Grounding - Understands what it takes to actually deliver at scale - Avoids “strategy theater” disconnected from reality - AI-Native Orientation - Curious and hands-on with AI tools and workflows - Comfortable delegating work to AI while maintaining judgment - Leadership - High EQ and strong stakeholder navigation - Able to lead in ambiguous, high-stakes environments Benefits - Opportunity to help build a new model of consulting - Work directly with senior leaders on high-impact problems - Operate at the intersection of AI, technology, and business transformation - Be part of a team that values judgment, clarity, and execution Other things to know - Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. - Responsible Use of AI in Recruitment At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process.

• Build and execute integrated growth marketing strategies across paid media, email and lifecycle marketing, content marketing, SEO, website optimization, and marketing automation to drive qualified leads, pipeline growth, customer acquisition, and revenue performance. • Develop and execute partner-led acquisition strategies in collaboration with Sales and Channel leadership, delivering qualified opportunities to partners while supporting customer retention, expansion, and upsell initiatives through Customer Success. • Oversee marketing technology platforms, lead routing, campaign execution, attribution, and performance measurement. Define, monitor, and report on full-funnel KPIs while partnering closely with CRM, Revenue Operations, and Data Analytics teams to optimize marketing effectiveness. • Lead public relations, media outreach, analyst relations, thought leadership, and corporate communications initiatives that strengthen Sangoma's market presence, brand awareness, and industry credibility. Partner closely with the Design team to ensure consistent messaging and brand execution. • Lead strategy, planning, execution, and measurement for corporate events, partner conferences, trade shows, webinars, customer events, and sponsored industry programs. Manage event budgets, vendors, logistics, and cross-functional coordination to ensure successful outcomes. • Build strong partnerships across Sales, Customer Success, Product Management, Engineering, Design, Revenue Operations, and Executive Leadership to align go-to-market strategies and maximize business impact. • Mentor, coach, and develop a high-performing marketing team. Manage external agencies and vendors while fostering a culture of innovation, experimentation, accountability, agility, and continuous improvement.

Role Description We are seeking an experienced and results-driven Director of Marketing to lead demand generation, marketing operations, public relations, events, and channel partner marketing initiatives while elevating Sangoma's brand and accelerating growth across SMB and mid-market segments. In this high-impact leadership role, you will lead a talented marketing team and collaborate closely with Sales, Product, Customer Success, and Executive Leadership to drive pipeline growth, increase market awareness, and achieve revenue objectives across direct and partner channels. - Demand Generation & Growth Marketing: - Build and execute integrated growth marketing strategies across paid media, email and lifecycle marketing, content marketing, SEO, website optimization, and marketing automation to drive qualified leads, pipeline growth, customer acquisition, and revenue performance. - Channel Partner Acquisition & Growth: - Develop and execute partner-led acquisition strategies in collaboration with Sales and Channel leadership, delivering qualified opportunities to partners while supporting customer retention, expansion, and upsell initiatives through Customer Success. - Marketing Operations & Analytics: - Oversee marketing technology platforms, lead routing, campaign execution, attribution, and performance measurement. - Define, monitor, and report on full-funnel KPIs while partnering closely with CRM, Revenue Operations, and Data Analytics teams to optimize marketing effectiveness. - PR, Communications & Brand Elevation: - Lead public relations, media outreach, analyst relations, thought leadership, and corporate communications initiatives that strengthen Sangoma's market presence, brand awareness, and industry credibility. - Partner closely with the Design team to ensure consistent messaging and brand execution. - Event Management: - Lead strategy, planning, execution, and measurement for corporate events, partner conferences, trade shows, webinars, customer events, and sponsored industry programs. - Manage event budgets, vendors, logistics, and cross-functional coordination to ensure successful outcomes. - Cross-Functional Leadership: - Build strong partnerships across Sales, Customer Success, Product Management, Engineering, Design, Revenue Operations, and Executive Leadership to align go-to-market strategies and maximize business impact. - Team Leadership: - Mentor, coach, and develop a high-performing marketing team. - Manage external agencies and vendors while fostering a culture of innovation, experimentation, accountability, agility, and continuous improvement. Qualifications - 6–11+ years of progressive B2B marketing experience, with at least 3–5 years leading and developing high-performing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth, customer acquisition, and revenue performance. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing models, including experience supporting VARs, MSPs, distributors, master agents, technology partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, lead-sharing programs, and partner enablement strategies. - Deep expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing and optimizing marketing budgets across multiple channels with a focus on ROI, attribution, and performance measurement. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Figma, Jira, and other marketing automation, CRM, and project management platforms. - Strong analytical mindset with experience leveraging funnel metrics, campaign performance data, and business insights to guide decision-making and growth strategies. - Exceptional communication and presentation skills, with experience engaging executive leadership, customers, partners, analysts, media, and industry audiences. - Proven ability to collaborate cross-functionally with Sales, Product Management, Customer Success, Engineering, Revenue Operations, and Executive Leadership teams. - Experience thriving in fast-paced, agile environments while maintaining brand integrity and a strong customer- and partner-first mindset. Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market motions. - Familiarity with partner programs, MDF management, partner recruitment initiatives, and channel enablement strategies. - Experience leading public relations, analyst relations, thought leadership, and corporate communications programs. - Experience managing corporate events, trade shows, partner conferences, and customer-facing marketing programs. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.