Role Description We are looking for a proactive and detail-oriented Appointment Setter – Multi Campaign responsible for engaging with leads, qualifying prospects, and scheduling appointments for sales teams across multiple campaigns. This role focuses on consistent outbound communication and accurate lead management. - Make outbound calls, send emails, or use messaging platforms to contact leads from assigned campaigns - Qualify prospects based on basic campaign criteria (need, interest, availability, and fit) - Schedule appointments or sales calls between qualified leads and closers/sales representatives - Confirm appointment details (date, time, contact information, and availability) - Follow provided scripts and campaign guidelines while maintaining natural conversation flow - Update CRM or tracking tools with correct call outcomes and lead status - Follow up with leads who missed appointments or need rescheduling - Handle basic objections (e.g., no interest, not available, wrong timing) and attempt re-engagement when appropriate - Maintain daily call volume and appointment setting targets - Ensure accuracy of lead information and appointment schedules across multiple campaigns Qualifications - Experience in appointment setting, telemarketing, lead generation, or outbound sales - Good communication and listening skills - Comfortable handling multiple campaigns and switching scripts/processes - Able to follow instructions and work with minimal supervision - Basic CRM or dialing system experience is an advantage - Goal-oriented and comfortable working with targets Requirements - Outbound calling and lead qualification - Basic objection handling - Time management and multitasking across campaigns - Attention to detail (especially in scheduling and CRM updates) - Consistency and reliability Benefits - If you are confident, driven, and excited to work in a fast-paced, target-oriented environment, we would love to hear from you. - Apply now and be part of a growing team where your efforts directly contribute to success. - We look forward to your application!

Coordinate patient registration and scheduling, document demographic and medical information, provide customer service, and ensure timely communication with patients and referring providers to facilitate high-quality care.

Title: Patient Contact Center Scheduler Location: Coordinated Business Office CBO Job Description: Coordinated Business Office CBO 2434 Interstate Plaza Dr Hammond, Indiana 46324 The Patient Contact Center Scheduler I is responsible for coordinating, scheduling, and registering appointments for office visits for provider, imaging, and ancillary departments. The specialist acts as a first point of contact for patients/customers and assists with matching patients/customers' needs to the appropriate provider or resource. The PEAC Specialist I performs contact center activities which include managing inbound and outbound calls, routine and advance scheduling, basic triage, message taking, preregistration. The PEAC Specialist I is responsible for elevating identified barriers to access to leadership and is proactively involved in resolving patient/customers issues, concerns, and complaints. PEAC Specialist I are responsible to engage in conversations with patients on their responsibilities for copayment, prepayment, and outstanding balance and engage in the POS collection process. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Opportunity to work from home once training is completed! - 1 year training on site, Hammond, IN - Training hours: Monday thru Friday 8:00am-430p. Once fully trained can remain 8:00am-4:30pm onsite (Hammond, IN) or if meeting KPI has option to work from home 9:00am-5:30pm - Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately. - Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue. - Understand when to escalate calls to RN, provider clinic, or PEAC leadership. - Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build. - Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks. - Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities. - Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled. QUALIFICATIONS - Required High School Diploma/GED - 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Provide superior banking assistance to customers via phone and chat, uncovering their needs while delivering an exceptional experience. Accurately log customer interactions and participate in referral programs to enhance service quality.