• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies • Know when to escalate more in-depth issues to the Tier 2 team • Provide excellent B2B customer service and top notch support • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner • Recognize, document, and alert management of trends in customer calls, chats or emails • Proactively identify product improvements, identify and reproduce bugs, report and escalate to management • Apply a positive and professional attitude and image for all customers and stakeholders • Maintain quality in a fast-paced environment • Ability to uphold company policy and procedures • Maintain confidential data and and customer information • Follow outlined procedures as they pertain to support team guidelines • Ability and drive to perform other core role functions as assigned by management

• Deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for clients. • Ensure seamless onboarding, resolving inquiries with speed and empathy. • Provide multichannel support: follow up with clients for feedback and submissions, resolve inquiries via email, live chat, and phone. • Troubleshoot issues related to business incorporation, accounting, and more. • Collaborate with internal teams including Sales, Compliance, Corporate Secretary, Accounting, and Tech. • Continuously identify recurring customer pain points and suggest improvements to workflows or help center content.

Neuroscience Health and Science Professional (HSP) - Billings, MT ROLE SUMMARY Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and can impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Pfizer is advancing in Neuroscience, and an integral part of the Migraine Team's mission is to promote a breakthrough therapy for patients suffering from migraine. The Neuroscience Health & Science Professional (HSP) is responsible for increasing territory sales and relationship development with assigned customers and accounts by engaging in product promotion and determining the best strategies to manage their business. The HSP should possess customer, market, and business acumen, analytical skills, and strong product and disease state knowledge; demonstrate ability to drive sales, promotional and strategic business development and management skills, and in-depth customer engagement expertise both in-person and virtually; demonstrate outstanding communication and teamwork skills; be adept in the operation of digital and virtual tools; and be effective at working remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives. ROLE RESPONSIBILITIES • Drives sales in assigned territory. • Engages with customers both face to face and virtually. • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact. • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement. • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities. • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable. • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly. BASIC QUALIFICATIONS PREFERRED QUALIFICATIONS • At least 1 year of pharmaceutical, biotech, medical sales and/or medical related marketing. • Strong track record of sales or marketing success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability. • Experience with applicable disease states, therapeutic area, and products. • Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations). • Reside within the territory boundaries. OTHER JOB DETAILS Last Date to Apply: March 10, 2026. Geography includes: M ost of the state of Montana including Billings, Bozeman, Missoula, Butte, Hamilton, Helena and Great Falls. Work Location Assignment: Remote - Field Based. The annual base salary for this position ranges from $85,000 - $186,700. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Sales