Bragi logo
Bragi

Bragi 5: The Experience Layer for Audio Devices

Field Application Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

China

Posted

9 days ago

Salary

0

Seniority

Senior

ChineseEnglish

Job Description

Field Application Engineer

Bragi

• Support customers and partners during product evaluation, integration, development, testing, and production • Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior • Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers • Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities • Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams • Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed • Travel for on-site customer support when required

Job Requirements

  • Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role
  • Strong experience with mobile app or mobile SDK integration
  • Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
  • Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
  • Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
  • Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently.
  • Fluent Chinese and English, both spoken and written

Benefits

  • The ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe
  • Exciting and challenging projects that will change how audio is consumed forever
  • Work hand in hand with worldwide-known audio brands
  • A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+)
  • Home-office and flexible working hours
  • A flexible Learning & Development program, choose where you want to improve yourself

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