CrowdStrike logo
CrowdStrike

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Resident Manager

ManagerManagerFull TimeRemoteLeadTeam 5,001-10,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

2 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishAWSAzureCloudGoogle Cloud PlatformPythonSplunk

Job Description

Resident Manager

CrowdStrike

• Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, Identity, Cloud, Next-Gen SIEM and LogScale. • Collaborate with the professional services leadership team to build and enhance the organization, expand programs, increase efficiencies, and create world-class, customer-focused services. • Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements. • Manage and mentor team members to help expand skill sets and maximize performance. • Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies. • Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings. • Supervise a portfolio of customer projects from a project leadership and tactical role. • Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery. • Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities. • Ability to travel up to 25% of the time.

Job Requirements

  • 8+ years of experience working in the security industry in a professional services or similar capacity
  • Strong understanding of employee management concepts with the demonstrated ability to lead teams
  • Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
  • Experience managing technical deployments, tracking time, and running projects from kickoff to closure
  • Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
  • Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
  • Strong written and oral communication skills in English
  • Nice to haves, but not required: Knowledge of security endpoint products and solutions
  • Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts
  • Experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc.) in a professional services or similar capacity
  • Knowledge of distributed applications hosted in AWS, GCP, and Azure
  • Knowledge of identity management solutions
  • Automation experience building scripts in Bash, Python, or other programming languages

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

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