Role Description Inviting applications for the role of Insurance Claims Administrator - Senior Associate - French. - General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. - Accurate, timely and efficient data entry and quality checking of claims information as per the standards. - Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. - Prepare the payment of claims in the system. - Process and dispatch standard letters and emails as required. - Support data cleansing and mass change processing projects. - Keep the relevant KPIs updated. - Liaising with internal and external parties to respond to and resolve queries within processing deadlines. - General contact with underwriters and clients (if applicable) always providing a great customer experience. - Preparing management information reports as requested using various reporting tools and methods. - Participate and provide support to process improvement projects. - Delivers exceptional service standards/KPIs. - Participating and support the implementation in continuous improvement or change project work. - Providing support to other teams to cover absences and peak workloads. - Contributing to technical support and procedural best practice and support. - Provide new ideas and support the team leader and coordinator regarding execution. - Ensure telephony service availability in line with defined working hours and required languages. - Answer all incoming calls received through the claims telephony lines. - Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. - Resolve simple customer or broker enquiries when the information is readily available in the system. - Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. - Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. - Escalate urgent or risk related calls following internal escalation routes. - Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. - Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk. Qualifications - Minimum qualifications: Economic studies (e.g. finance, accounting or similar domains) - BA. - Proficient in written and spoken Dutch (Flemish) and English. - Good interpersonal skills with the ability to work as a member of various teams. - Excellent accuracy and attention to detail and quality to produce high quality output even when dealing with high volume and under pressure. - Experience on small claims handling or in insurance will be an advantage. - Curious, willing to learn and showing a challenging conventions spirit. - Ability to organise and prioritise and plan workload to meet deadlines. - Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it. - Personable, able to develop rapport easily and build relationships. - Good customer focus. Requirements - Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics. - Certifications: Associate in Claims (AIC) - The Institutes (USA), Certified Fraud Examiner (CFE) - ACFE, Certified Insurance Counselor (CIC) - American Academy of Professional Coders (AAPC), Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA). - Required Skills: Claims Management, Insurance. - Language: English, French (Required). - Language Proficiency: Advanced - C1. Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.