• Own and govern the end-to-end credit bureau reporting lifecycle, including data sourcing, file creation, validation, transmission, reconciliation, and post-submission monitoring • Ensure all reporting complies with Metro 2® specifications, FCRA/FACTA requirements, CFPB supervisory guidance, and bureau-specific rules. • Establish and monitor daily, weekly, and monthly control routines to ensure reporting timeliness, completeness, and accuracy • Serve as escalation owner for material reporting issues, missed SLAs, or consumer harm events • Act as the business owner for FCRA compliance related to credit reporting and disputes, including documentation, controls, and issue management • Oversee investigation and resolution of consumer credit reporting disputes within mandated regulatory timelines (e.g., 30/45-day requirements) • Partner with Compliance and Legal to interpret regulatory changes, perform impact assessments, and drive implementation of required reporting or dispute process changes • Lead preparation and response for regulatory exams, internal audits, and bureau audits, including evidence production, issue remediation, and management responses • Maintain clear policies, procedures, and playbooks for bureau reporting, corrections, reinvestigations, and consumer remediation • Design and operate preventive and detective controls to ensure bureau data accuracy and regulatory compliance • Implement robust quality assurance, second-line testing support, and monitoring for reporting files and dispute outcomes • Review exception reports, trend defects, and oversee root-cause analysis for systemic issues • Own corrective action plans, ensuring sustainable fixes across upstream systems, processes, and vendors • Partner with Technology and Data teams to strengthen data lineage, governance, and control documentation • Lead initiatives to automate reporting and dispute workflows, reduce manual errors, and improve scalability • Evaluate and enhance dispute management platforms, reporting tools, and validation controls • Monitor industry trends, regulatory guidance, and Metro 2® updates to proactively improve processes • Provide executive-level reporting and insights on dispute volumes, root causes, consumer outcomes, and regulatory risk indicators

• Develop and execute marketplace strategies aligned with AMain Hobbies’ revenue, margin, and brand goals • Identify growth opportunities across existing and new marketplaces • Own marketplace P&L, forecasting, and performance reporting • Oversee product onboarding, listings, and content optimization (titles, bullets, images, A+ content, attributes, SEO) • Ensure catalog accuracy, compliance, and suppression resolution • Manage assortment strategy by marketplace, including exclusives and channel-specific SKUs • Manage pricing strategy to remain competitive while protecting margins • Plan, execute, and analyze promotions, deals, and marketplace events (Prime Day, Black Friday, etc.) • Monitor fees, advertising costs, and operational expenses to optimize profitability • Own marketplace advertising strategies (Amazon Ads, Walmart Connect, eBay Promoted Listings, etc.) • Optimize spend, ROAS, and campaign structure in partnership with internal or external teams • Leverage marketplace tools and data to drive visibility and conversion • Manage fulfillment strategy (FBA, FBM, 3PL, dropship where applicable) • Monitor account health metrics, performance standards, and policy compliance • Resolve escalations related to account issues, claims, returns, and customer feedback • Partner with Merchandising, Marketing, Supply Chain, Customer Service, and Content teams • Align inventory planning and demand forecasting with marketplace needs • Support new product launches and brand initiatives across marketplaces • Track KPIs including sales, margin, conversion, buy box, ad performance, and inventory health • Deliver regular performance reporting with actionable insights • Stay current on marketplace trends, policy changes, and competitive landscape

• Own the end-to-end RMA lifecycle for servers, networking, and storage hardware across global data centers • Lead a growing global team of RMA Specialists and RMA Project Managers in pursuit of all objectives. • Engage OEMs and hardware vendors to initiate, track, and resolve RMAs while enforcing SLAs and warranty terms • Build standardized RMA intake, triage, approval, and execution workflows • Develop failure trend, MTBF, and aging RMA reporting to identify systemic hardware risks and vendor quality issues • Partner with Procurement to support sourcing decisions using failure and return data • Collaborate with Capacity Planning to incorporate attrition and replacement data into forecast models • Perform audits of asset records, serial tracking, and warranty coverage to ensure financial and operational accuracy • Coordinate replacement logistics and spare availability to minimize service impact and downtime • Produce executive dashboards summarizing RMA volume, turnaround time, vendor performance, and risk exposure.

• Own the end-to-end architecture for Quote-to-Cash, Billings-to-Cash, and Revenue platforms • Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders • Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes • Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape • Govern integrations between Zuora, Salesforce CPQ/CRM, ERP, tax engines, banks • Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting • Build, lead, and mentor a high-performing team of application engineers, architects, and functional SMEs • Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders