Medical insurance for the life of your pet.
Customer Support Specialist – Pacific Time Hours
Location
Washington
Posted
3 days ago
Salary
$21 / hour
Seniority
Mid Level
Job Description
Customer Support Specialist – Pacific Time Hours
Trupanion
• Manage high call volumes within tight deadlines • De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values • Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience • Handle phone calls, chat and email inquiries with passion and curiosity • Listen actively to provide accurate information and resolve problems effectively • Thrive in a fast-paced environment by quickly adjusting to evolving responsibilities, processes and workflows • Efficiently manage time to provide exceptional customer service in a high-volume contact center • Make genuine connections and adapt communication style to customer interactions while demonstrating the ability to tailor responses to individual customer needs • Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) system • Meet and maintain productivity and quality targets to ensure our customers are consistently receiving exceptional support while adhering to 90% of set schedules • Engage in regular video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture.
Job Requirements
- 2+ years of experience in a high-volume call center or customer service role is essential
- Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy
- Strong written and verbal communication skills
- Experienced in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in real time while maintaining a great customer experience
- Proficient in using CRM Systems to document and manage customer interactions
- Experience working remotely with a reliable wired internet connection and a distraction-free home-office setup.
Benefits
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Experience Coordinator - Resident Support
WorkanaThe largest platform for hiring top remote talent from Latin America.
Role Description HomeCrew helps people find nice rooms for rent in nice areas, while creating a resident experience that feels welcoming, thoughtful, and professional from the very beginning. We are looking for a warm, proactive, and highly organized Resident Experience Coordinator to become one of the key voices of our company. This person will support residents throughout their journey with HomeCrew, from their first inquiry to move-in, follow-up check-ins, referrals, and move-out. This is a resident-facing role with a direct impact on satisfaction, retention, referrals, and the overall reputation of the HomeCrew brand. The ideal candidate is friendly, reliable, detail-oriented, and genuinely enjoys making people feel supported and cared for. - Promptly and warmly call new resident inquiries. - Follow up with residents at key moments, including move-in day, the day after move-in, a few days after move-in, and one week after move-in. - Conduct quarterly check-in calls with current residents. - Support residents during the move-out process. - Ask satisfied residents for referrals in a natural and professional way. - Gather feedback about the onboarding, move-in, and overall resident experience. - Document conversations clearly and accurately in the company’s systems. - Escalate concerns or issues quickly to the appropriate team member. - Identify recurring feedback, concerns, or friction points to help improve the resident experience. - Help ensure residents feel welcomed, heard, and supported throughout their time with HomeCrew. Qualifications - Excellent spoken and written English. - Warm, friendly, and professional communication style. - Strong phone presence and ability to build trust quickly. - Highly organized, detail-oriented, and consistent with follow-through. - Comfortable making proactive calls and asking for feedback. - Empathetic, calm, and able to listen carefully to residents’ needs. - Tech-savvy and comfortable keeping accurate notes in a CRM or communication system. - Reliable, proactive, and able to spot potential issues early. - High standards for service quality and resident experience. Requirements - Previous experience in customer service, client success, hospitality, property management, leasing support, tenant communication, virtual assistance, or remote support (nice to have). - Experience in a resident-facing or customer-facing role (nice to have). - Remote position. - Full-time or part-time options available. Benefits - Compensation of up to $10/hour, depending on experience and fit. - Opportunity to directly impact the resident experience and help people feel at home. - Meaningful ownership in a growing company with clear standards and purpose. - Chance to help shape the voice, service quality, and resident experience of the HomeCrew brand.
Field Support Representative
IDEXXTo enhance the health and well-being of pets, people, and livestock
• Work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow Customer Accounts. • Install, onboard, and train clinic staff in the use of IDEXX products and services. • Identify additional customer needs and present solutions. • Assist with critical customer need visits, providing onsite technical support. • Visit customers in the field and manage own schedule and travel. • Utilize various programs to plan customer visits and ensure customer satisfaction. • Troubleshoot customer problems and issues with products and services. • Communicate customer needs for additional products and services to the sales team.
Field Support Representative
IDEXXTo enhance the health and well-being of pets, people, and livestock
• Work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow Customer Accounts. • Install, onboard, and train staff in clinics to use IDEXX products and services. • Provide onsite technical support when needed. • Visit customers in the field daily and attend customer events/tradeshows. • Serve as a true IDEXX Ambassador and trusted advisor to customers. • Document customer visits and interactions; communicate customer needs for additional products and services.
Customer Care Representative – Phone Based
Genesis Call Center, LLCThe fastest growing telecommute call center delivering first-class customer care.
• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Enjoy schedule flexibility once certified • Ideal for individuals seeking a stable, structured support role with growth potential
