• provide administrative support to the team • assist with scheduling and organization • maintain records and documentation • communicate with customers and vendors

Role Description We are looking for a reliable and organized Virtual Assistant to provide administrative and operational support to teams and executives. This role is responsible for managing schedules, handling communications, organizing information, and assisting with daily business tasks. Responsibilities - Manage calendars, meetings, and appointments - Respond to emails, messages, and general inquiries - Organize files, documents, and records - Assist with data entry, research, and reporting tasks - Coordinate with team members and support daily operations - Prepare documents, presentations, and spreadsheets - Handle administrative tasks and follow-up activities - Maintain confidentiality and manage sensitive information professionally Qualifications - Experience in administrative support, customer service, or a related role - Strong communication and organizational skills - Ability to multitask and manage priorities effectively - Proficiency with email, spreadsheets, and productivity tools - Attention to detail and problem-solving abilities - Ability to work independently and remotely - Time management and task coordination skills - Professional and reliable work ethic Company Description

Role Description The incumbent serves as Lead Advanced Medical Support Assistant (LMSA) in a VISN Clinical Contact Center (CCC) as part of an inter-professional healthcare team. Lead MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver. The lead MSA is responsible for routing clinical questions to appropriate clinical staff. Responsibilities - Responsible for daily workload assessments and assigning work assignments. - Assures proper staffing coverage and evaluates training records. - Determines training needs of MSAs to provide support across inter-professional settings. - Assists the unit with complex and non-standard procedures related to access to care. - Monitors and makes work assignments, provides input on performance, and resolves daily workplace issues. - Ensures accurate and timely scheduling of appointments. - Provides guidance to staff members, including changes in policies and procedures. - Distributes and balances workload, creating and maintaining employee work schedules. - Orienting and providing on-the-job training for new and current employees. - Ensures all training requirements are met. - Organizes the work structure of assigned areas. - Acts as a liaison between MSA and staff to resolve day-to-day conflicts. Work Schedule Various Shifts to include: Days, Nights, Weekends, and Holidays. Shifts to be determined after selections are made. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience: None required. - Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. - English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation. Requirements - One year of experience equivalent to the GS-6 level. - Advanced knowledge of medical terminology and clinical flow processes. - Skill in communicating with individuals to obtain desired effects. - Ability to utilize numerous advanced patient systems in support of multiple clinics. - Ability to organize work, set priorities, and delegate tasks/responsibilities. - Ability to provide staff development and training. - Ability to manage staffing requirements and workflow priorities. Benefits - Competitive salary and regular salary increases. - 37-50 days of annual paid time off per year. - Up to 12 weeks of paid parental leave after 12 months of employment. - Childcare subsidy for eligible employees after 60 days of employment. - Traditional federal pension and federal 401K with up to 5% contributions by VA. - Federal health/vision/dental/term life/long-term care insurance. - This position is eligible for Remote work. Education Requirements - A transcript must be submitted with your application if you are basing qualifications on education. - If selected, to meet the basic requirement of high school education or equivalent, applicants must provide verification of the education requirement. - Only education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment. Physical Requirements The work performed is predominantly clerical in nature and requires no special physical standards. The work is usually performed in an office setting, working with others and/or alone. The incumbent is expected to be able to physically perform the duties of the position, which may include walking, sitting, standing, reaching, and bending. The work may also include the need for light lifting and carrying (under 15 lbs.) of work materials.

• Respond to support tickets via the student platform and internal units. • Assist in resolving customer issues and requests. • Collaborate with the team to achieve company objectives. • Maintain clear and concise written and verbal communication.