The New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Investigation Officer
Location
Australia
Posted
2 days ago
Salary
$117.0K - $129.5K / year
Seniority
Senior
No structured requirement data.
Job Description
Investigation Officer
NSW Government
Title: Investigation Officer Job Description: Reference number req52495 Occupation Investigation Work type Full-Time Location Sydney Region Salary Information $116,981- $129,492 (plus employers contribution to superannuation and annual leave loading) Office of the Children’s Guardian Exciting opportunity to join a dynamic workplace and play a role in keeping our children safe. Join a supportive and collaborative team culture with learning & development opportunities with access to LinkedIn Learning and health & wellbeing programs such as seminars and Fitness Passport. One full-time, ongoing role located at Strawberry Hills with hybrid / flexible working arrangements. Clerk Grade 7/8 - $116,981 - $129,492 (effective as of 1 July 2026) plus employer's contribution to superannuation and annual leave loading. About the Office of Children’s Guardian The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy. To find out more about the Office of the Children’s Guardian, visit our website. About the directorate The Reportable Conduct Scheme requires entities from government and non-government sectors to respond to allegations against employees. We may also investigate an allegation, or an entity’s handling of an allegation, if we hold significant concerns about a situation. We provide advice and guidance to entities investigating allegations against their employees, so that children’s rights to a safe environment are balanced with employees’ rights to a proper investigation. In addition to overseeing investigations, we also scrutinise the systems that entities have for preventing reportable conduct by employees, and handling and responding to reportable allegations or convictions involving those employees. About the role The Investigation Officer is supported in oversighting investigations by organisations that come under the Reportable Conduct Scheme and their actions in preventing and responding to reportable allegations, as well as handling enquiries, notifications, and complaints under the Children’s Guardian Act 2019. We are seeking a motivated and resilient person to: - Handle enquiries, make formal inquiries and provide timely advice, guidance and training to relevant entities on best practice in preventing and responding to reportable allegations. - Provide guidance and oversight on the way in which organisations respond to reportable allegations, including risk assessment, risk management and investigation having regard to quality standards, performance measures and critical risks. Due to the nature of the RCD’s work, occupants in this role will be exposed to content, hear stories about other people’s experiences with and be involved in work on potentially distressing and sensitive topics involving children, including sexual offences, sexual misconduct, physical assault, neglect, and behaviour causing serious psychological and emotional harm involving children. Staff have access to support through our Employee Assistance Program, clinical supervision program and other wellbeing initiatives and training. We encourage applicants to carefully consider their comfort level with this aspect of the role before applying. Key knowledge and experience - Demonstrated knowledge/skills in, or an ability to acquire a sound understanding of, the NSW child protection system, the Reportable Conduct Scheme and best investigative practice. - Strong verbal and written communication, planning and organisational skills. - Qualifications or knowledge/experience in administrative law and/or in government investigations are not required however are well regarded. Essential Requirements - Tertiary qualifications in a relevant discipline, or equivalent knowledge and workplace experience including ongoing professional development. - Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and related vetting checks. - All roles associated with the Office of the Children's Guardian are required to have a current Working with Children Check. For further information about the role, please view the role description. Our commitment to Diversity We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace. A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
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• Review and investigate alerts generated from transaction monitoring systems using a risk-based approach to identify potentially suspicious activity or unusual behavior. • Analyze transactional activity, payment flows, customer behavior, and account activity to identify anomalies, red flags, pass-through activity, layering concerns, or unusual patterns. • Conduct customer due diligence reviews utilizing internal systems, KYC/CIP information, transactional analysis, and external research tools. • Document investigative findings clearly, accurately, and professionally within case management systems in accordance with BSA/AML documentation standards. • Prepare detailed alert narratives that clearly explain the activity reviewed, investigative steps performed, findings identified, and rationale for disposition decisions. • Escalate higher-risk, complex, or potentially suspicious activity to the Case Investigation Team for enhanced review and potential SAR determination. • Maintain investigative documentation and supporting evidence, including screenshots, research findings, and transaction analysis, sufficient to support quality assurance, audit, and regulatory review. • Review transactional history to identify expected versus unusual customer behavior patterns and determine whether activity aligns with product usage expectations. • Support FinCEN 314(a) and 314(b) information sharing requests and assist with law enforcement inquiries and legal process responses under the direction of senior staff. • Collaborate with Case Analysts, Quality Assurance, Compliance, Fraud, and internal stakeholders to support ongoing investigations and operational objectives. • Meet established service level agreements (SLAs), productivity standards, and quality expectations for assigned alert queues. • Maintain current knowledge of BSA/AML regulations, OFAC requirements, FinCEN guidance, financial crime typologies, and internal procedures. • Support ongoing process improvements, procedural updates, training initiatives, and quality enhancement efforts within the Operations Team.
