Field Case Manager – 12-month Contract
Location
Canada
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Field Case Manager – 12-month Contract
Recruiting.com
• Serves as the primary contact for physicians. • Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area. • Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes. • Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals. • Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement. • Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices. • Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement. • Other duties as assigned.
Job Requirements
- Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.
- Knowledge of public or private third-party reimbursement arena.
- Bilingualism is an asset (requirement for province of Quebec).
- Previous Case Manager experience is an asset.
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple tasks and priorities at once.
- Comprehension of medical terminology.
- Strong analytical and organizational skills.
- Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart.
- Excellent time management skills & sense of urgency.
- Ability to collaborate effectively with program associates.
- Ability to work autonomously in a remote setting.
- Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
- Detail and results oriented.
- Ability to adapt to change and ambiguity.
- Strong computer skills and knowledge of Microsoft Office.
- Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours.
- Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car.
- Adhere to Performance Standards and Procedures required by the program.
- Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
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