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Account Manager, Minerals
Location
Canada
Posted
3 days ago
Salary
$90K - $115K / year
Seniority
Senior
Job Description
Account Manager, Minerals
SGS
• Manage and maintain a portfolio of assigned customer accounts, ensuring a high level of client satisfaction and engagement. • Develop and implement strategic account plans to achieve revenue growth, customer retention, and profitability objectives. • Build strong relationships with key stakeholders and decision-makers within customer organizations. • Identify opportunities to expand existing business through cross-selling and upselling SGS services across multiple business lines. • Conduct regular business reviews with clients to understand their needs, challenges, and future requirements. • Serve as the primary liaison between clients and internal teams to ensure successful service delivery and resolution of customer issues. • Monitor account performance and proactively address risks to customer retention and satisfaction. • Prepare accurate sales forecasts, account plans, and pipeline updates on a regular basis. • Collaborate with Marketing, Inside Sales, Operations, and other support teams to develop and execute customer growth strategies. • Prepare client quotes, service agreements, proposals, responses to RFIs, RFPs, and tenders, ensuring timely and professional submissions. • Follow opportunities through the full sales cycle, from identifying customer needs to proposal development, negotiation, and contract renewal or expansion. • Maintain detailed and accurate customer records, activities, and opportunities within the CRM system. • Gather and share market intelligence, customer feedback, and competitor information to support business strategy. • Represent SGS at industry events, trade shows, conferences, and customer meetings to strengthen relationships and promote company services. • Secure follow-up and closure on all proposals, renewals, and account growth initiatives. • Pursue opportunities to enhance SGS's profile and deepen client partnerships within assigned accounts. • Support special projects and other related duties as assigned.
Job Requirements
- Education: post-secondary degree in a relevant field
- Experience: over five years of related sales/business development experience is required
- Expert knowledge of the business line services
- Business acumen.
- Ability to demonstrate customer centric selling techniques.
- Strong presentation skills
- Must be a self motivator and self starter.
- Creative, innovative and client focussed
- Demonstrate diplomacy and networking skills
- Bilingualism (French/English) where required
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook) including sales tracking tools (i.e., CRM).
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
- Ability to work well with others & independently.
- Proven time management skills and a strong attention to detail.
- Works well under pressure.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Benefits
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
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