• Oversee and manage entire digital presence for clients (e.g. website management, intranet, banner ads, landing pages, paid media campaigns, email campaigns, print flyers, social media, SEO/SEM, etc.) • Proactively troubleshoot, resolve roadblocks, and keep projects moving smoothly—no babysitting needed. • Translate client goals into actionable plans with clarity, speed, and an instinct for where AI and automation can do the heavy lifting. • Monitor scope, budget, timelines, and interdependencies—always with an eye on outcomes. • Prepare and provide accurate status to internal teams and clients, including updates on delivery of campaigns, and identifying/communicating/resolving issues in a timely manner. • Effectively guide, coach, and mentor peer digital producers to grow their skills and meet project objectives. • Drive and track interdependencies across digital platforms, work streams, communicate status and assist with maintaining team metrics. • Facilitate negotiations between stakeholders around scope and priority. • Jump in where needed across tasks—from resourcing and QA to documentation and optimization, and using AI to accelerate any of the above • Be a self-starter. As a resourceful and resilient self-starter, you’ll thrive in a fast-paced environment where initiative and innovation are required. • Use AI tools to compress production cycles—drafting status reports, briefs, QA checklists, and first-pass content—so the team spends its time on judgment, not busywork. • Build and refine repeatable workflows (prompts, templates, automations) that scale how the team delivers across clients, rather than reinventing each project from scratch.

• Manage software project scope, schedules, budgets, risks, issues, dependencies, and customer communication. • Work with sales, management, software leadership, customers, and internal stakeholders to define and confirm software scope of work. • Lead or coordinate project documentation, including Functional Description of Operations (FDO), Functional Specification Document (FSD), configuration documentation, integration specifications, implementation plans, and related deliverables. • Manage scope deviations and customer-requested changes, including documentation, communication, impact review, and approval coordination. • Develop and maintain software project plans, milestones, priorities, deliverables, and schedules. • Use Azure DevOps or similar project tracking tools to manage project work items, tasks, priorities, risks, and delivery progress. • Create, define, and maintain Epics, Features, and User Stories in Azure DevOps. • Facilitate sprint planning, backlog review, work prioritization, and project status tracking as appropriate. • Coordinate with development, testing, support, implementation, infrastructure, and management teams to ensure project work is properly planned, staffed, tracked, and delivered. • Serve as a primary customer-facing point of contact for software project execution. • Lead regular customer project meetings, status calls, design reviews, scope reviews, testing coordination meetings, and go-live planning discussions. • Coordinate planning for host system integrations, automation subsystem interfaces, PLC or equipment interfaces, REST APIs, socket interfaces, database interfaces, file exchanges, reporting, and other project-specific integrations. • Support planning and coordination of internal testing, integration testing, customer testing, user acceptance testing, deployment, go-live validation, and post-go-live stabilization. • Develop and maintain site implementation plans, including staffing plans, testing plans, go-live support plans, escalation paths, and timing. • Coordinate software team travel schedules with internal execution teams and customers as appropriate. • Track project budget performance, labor usage, remaining work, estimate-to-complete, change requests, and scope impacts. • Provide regular project updates to software management and company leadership. • Coordinate project closeout activities, support transition, documentation completion, open issue review, and lessons learned.

• Own the delivery of AWS, cloud transformation, AI/ML, and application modernization projects • Manage project scope, timelines, risks, dependencies, and stakeholder expectations • Facilitate project ceremonies, planning sessions, status reviews, and steering meetings • Drive proactive risk identification and resolution • Monitor project health and implement recovery plans when necessary • Maintain strong customer relationships and ensure high customer satisfaction • Coordinate cross-functional and distributed delivery teams • Support AWS-funded initiatives, including MAP migration projects where applicable

• Meet with clients to understand their workflows, processes, and CRM requirements. • Document and communicate project requirements to the internal CRM build team. • Manage project timelines, deliverables, and client expectations. • Ensure CRM solutions are implemented according to client specifications. • Act as the primary point of contact between clients and internal teams throughout the project lifecycle.