• Lead the UX design for workflows within the application, case management, validation experiences, operational dashboards, and other enterprise product surfaces. • Translate complex business processes and operational requirements into user journeys, task flows, wireframes, prototypes, and high-fidelity designs. • Conduct user research, stakeholder interviews, workflow discovery, and usability testing to uncover pain points and validate design decisions. • Design intuitive experiences for data-heavy enterprise scenarios, including exception handling, review and validation workflows, decision support, and productivity-focused interfaces. • Define and evolve reusable design patterns, interaction standards, and component guidance to ensure consistency and scalability across the application. • Partner closely with product, engineering, and operations teams to align user needs, business priorities, and technical constraints into effective solutions. • Advocate for accessibility, usability, and design quality throughout the product lifecycle. • Continuously improve existing experiences by analyzing feedback, identifying friction points, and proposing more effective interaction models.

• Own the design of core Chess.com experiences • Partner closely with Product, Engineering, Copywriters, and leadership to help define the problem and build effective product experiences together • Design polished, intuitive interfaces for web and mobile using Chess.com’s design system • Present your design proposals and clearly articulate your decisions, backing them up with contextual rationale, heuristics, and user insights where possible • Build interactive prototypes to share and quickly test ideas using agentic tools like Cursor, Claude Code, and Figma Make • Own your projects from initial concept through to implementation and help ensure design-to-code alignment throughout the process • Be proactive about proposing and designing meaningful improvements to our product that make it more fun and consistent across surfaces • Give and seek out thoughtful design feedback to raise the bar for everyone

• Own and evolve ZUI, Zipline's design system, including component architecture, design tokens, accessibility standards, documentation, and implementation quality. Partner closely with engineering to ensure the system evolves alongside our product and technical architecture. • Establish shared interaction patterns, mental models, and design principles that create consistency across the product. Translate learnings from product work into reusable systems, frameworks, and foundations that can scale across teams. • Build the documentation, guidance, and decision-making frameworks that help designers, engineers, and PMs work independently and consistently. Drive adoption of the design system and product foundations across the organization. • Contribute to complex product initiatives, influence long-term product direction, and help define how emerging technologies, including AI, are incorporated into our design practice and workflows.

• Create user-centric designs for web and digital applications. • Develop wireframes, user flows, mockups, and interactive prototypes. • Convert business and user requirements into intuitive design solutions. • Execute UI designs aligned with usability, accessibility, and responsive design standards. • Contribute to design systems, reusable components, and UI consistency. • Participate in UX discovery sessions, brainstorming workshops, and requirement discussions. • Conduct basic UX research activities such as competitor analysis, heuristic reviews, and user journey mapping. • Collaborate closely with developers, business teams, product owners, and senior designers. • Support usability improvements through feedback analysis and iterative design enhancements. • Prepare client presentations, design walkthroughs, and documentation using PowerPoint or similar tools. • Ensure timely delivery of design assets and project deliverables. • Maintain design quality and adherence to brand and UX guidelines.