• Achieve and exceed sales targets for genomics products • Develop and execute efficient, creative sales and marketing strategies • Build and manage high-performing distribution networks • Conduct field visits to prospective and existing customers • Utilize multi-channel communication strategies • Develop and sustain long-term, strategic relationships with key customers • Collect, analyze, and report customer feedback and market intelligence • Monitor and analyze sales data, prepare periodic forecasts • Manage sales budgets and track ROI on marketing initiatives • Collaborate with product specialists and technical teams • Conduct competitive analysis and market research • Mentor and support junior sales team members

Role Description The Sales Customer Service Representative acts as a trusted point of contact for existing customers, delivering exceptional service while identifying opportunities to enhance customer value through relevant product and service recommendations. The role involves handling both inbound and outbound interactions via telephone and digital channels, using established systems to meet service and sales objectives while ensuring a positive customer experience. - Serve as the primary point of contact for customer enquiries, related to products, claims, service and sales. - Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams, ideally resolving them at first contact where possible. - Respond to customer queries via phone, email, and converse in a friendly, professional manner. - Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades. - Identify opportunities to upsell and cross-sell relevant products and services based on customer needs and purchase history. - Leverage the company’s systems and tools to meet sales targets within established service times. - Educate customers about promotions, new product launches, and bundle offerings to enhance sales. - Follow up on leads generated on the website. - Identify sales opportunities from existing clients' quotes within 4-6 running campaigns. - Work across multiple brands effectively with adaptability and flexibility. - Inform management of potential areas for growth in product, service, and education sales. - Coordinate with internal teams to resolve customer concerns and improve service delivery. - Maintain up-to-date knowledge of company products, services, and policies. - Document customer interactions and feedback to support continuous service improvement. - Provide coaching and mentoring opportunities to other members of the sales & customer support team. - Other role-specific duties as they arise. Qualifications - A bachelor's degree in Business, Communications, or a related field is preferred. - 3-5 + years of proven experience in a Sales & Customer Service environment with excellent verbal and written communication skills. - Demonstrated ability to identify and meet customer needs through effective sales techniques. - Ability to handle high volume multiple inquiries simultaneously and prioritise effectively. - Proficiency in CRM software and Microsoft Office Suite. - Strong attention to detail and ability to work independently. - Ability to learn new information (product and company information). Benefits - Work from home - Monday–Wednesday: 10:30 AM – 7:30 PM PHT (adjustments will be made for daylight saving time) - Saturday–Sunday: 6:00 AM – 3:00 PM PHT - Rest Day: Thursday & Friday - HMO with 2 free dependents and medical reimbursements - Government-mandated benefits - Opportunities to work with leading companies in Australia and beyond - Training programmes for career development - Engaging company outings, team activities and wellness sessions - Supportive, inclusive culture - Dedicated managers focused on your growth and success Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: - Website: https://twoconnect.com.au/ - Careers: https://apply.workable.com/twoconnect-careers/ - LinkedIn: https://linkedin.com/company/twoconnectau - Facebook: https://www.facebook.com/2woconnect/ - Instagram: https://www.instagram.com/twoconnect_/

• Expand current Cardiac users across France and Benelux to Total Practice with da Vinci • Identify and validate high potential leads through commitment, unfettered access, volume, executive support, clinical support and directional data in the cardiac space • Owning and executing all four phases of the new da Vinci Cardiac Technical Training Pathway resulting in surgeon and programmatic sustainability • Build da Vinci Cardiac Reference Centers: demonstrating Clinical, Economic, Strategic, and Operational impact • Developing New Comprehensive Cardiac Programmatic Development Centers to Include: Surgeons, Executives, and Cardiologists that can articulate the Clinical, Economic, Strategic, and Operational impact of da Vinci Cardiac • Create da Vinci Cardiac awareness in strategic markets using new resources including data, technology, referring physicians, executives, and peer-to-peer engagements • Recruit and develop Surgical KOLs that can teach, proctor, and share their clinical experiences through peer-to-peer engagements • Recruit and develop Cardiology KOLs that can teach and share their clinical experiences through peer-to-peer engagements • Recruit and develop Executive KOLs that can teach and share their programmatic experiences through the clinical and financial analysis of their current cardiac program • Launch daVinci ECOSYSTEM to all daVinci Cardiac Surgeons for programmatic development: Training, Simulation, Digital, Data Analytics, and New Technology • Develop autonomous surgeons, teams, and programs for da Vinci Cardiac • Develop and maintain highly technical and clinical expertise with the da Vinci Surgical System platform and procedures to be positioned as an expert in supporting cardiac surgeons and surgical teams starting with specifically in IMA harvest, mitral valve procedures and other procedures: Serve as a dedicated cardiac resource for all Intuitive business partners, aiding in validating surgeons, programs, and business opportunities. • Develop a strong understanding of the MIDCAB and MVR disease state to ensure the ability to discuss diagnostic tools, ancillary equipment, and techniques, to address MIS options. • Educate and train Key Opinion Leaders (KOLs) on the safe and effective use of the da Vinci Surgical System to improve their robotic surgery techniques and capabilities. • Lead and develop care teams through training sessions, helping them understand system operations, safety, OR integration, clinical applications and digital to be effective in pre, intra and postoperative system management. • Serve as a dedicated resource with surgeons, cardiologists, surgical teams, and executives to integrate the da Vinci system with new and existing customer sites to ensure ongoing commitment to the system. • Provide basic troubleshooting and service activities on the da Vinci Surgical System as needed. • Communicate and collaborate with ancillary equipment manufacturers to develop strategies to ensure overall programmatic success • Partner with local ISI sales team, leadership, and business partners to execute the appropriate clinical plan for surgeons and surgical teams to ensure system autonomy within a reasonable time frame • Cross collaboration with Clinical, Capital, Key Accounts, MACA, Marketing, Training and Education to build the da Vinci Cardiac business • Conduct hospital and surgical practice executive presentations

• The da Vinci Cardiovascular Sales Manager plays a critical role in the identification, validation, and management of the surgical adoption of cardiac procedures for the da Vinci Surgical System. • Partnering with marketing, sales leadership and staff in Clinical Sales, Capital Sales, and Key Accounts, the manger will identify and develop Surgeons, Cardiologists, Team Members, and Executive Key Opinion Leaders to pioneer and expand the use of the da Vinci System with cardiac surgical procedures. • Expand current Cardiac users across the DACH to Total Practice with da Vinci. • Identify and validate high potential leads through commitment, unfettered access, volume, executive support, clinical support and directional data in the cardiac space. • Owning and executing all four phases of the new da Vinci Cardiac Technical Training Pathway resulting in surgeon and programmatic sustainability. • Build da Vinci Cardiac Reference Centers: demonstrating Clinical, Economic, Strategic, and Operational impact. • Developing New Comprehensive Cardiac Programmatic Development Centers to Include: Surgeons, Executives, and Cardiologists that can articulate the Clinical, Economic, Strategic, and Operational impact of da Vinci Cardiac. • Create da Vinci Cardiac awareness in strategic markets using new resources including data, technology, referring physicians, executives, and peer-to-peer engagements. • Recruit and develop Surgical KOLs that can teach, proctor, and share their clinical experiences through peer-to-peer engagements. • Recruit and develop Cardiology KOLs that can teach and share their clinical experiences through peer-to-peer engagements. • Recruit and develop Executive KOLs that can teach and share their programmatic experiences through the clinical and financial analysis of their current cardiac program. • Launch daVinci ECOSYSTEM to all daVinci Cardiac Surgeons for programmatic development: Training, Simulation, Digital, Data Analytics, and New Technology. • Develop autonomous surgeons, teams, and programs for da Vinci Cardiac Develop and maintain highly technical and clinical expertise with the da Vinci Surgical System platform and procedures to be positioned as an expert in supporting cardiac surgeons and surgical teams starting with specifically in IMA harvest, mitral valve procedures and other procedures: Serve as a dedicated cardiac resource for all Intuitive business partners, aiding in validating surgeons, programs, and business opportunities. • Develop a strong understanding of the MIDCAB and MVR disease state to ensure the ability to discuss diagnostic tools, ancillary equipment, and techniques, to address MIS options. • Educate and train Key Opinion Leaders (KOLs) on the safe and effective use of the da Vinci Surgical System to improve their robotic surgery techniques and capabilities. • Lead and develop care teams through training sessions, helping them understand system operations, safety, OR integration, clinical applications and digital to be effective in pre, intra and postoperative system management. • Serve as a dedicated resource with surgeons, cardiologists, surgical teams, and executives to integrate the da Vinci system with new and existing customer sites to ensure ongoing commitment to the system. • Provide basic trouble-shooting and service activities on the da Vinci Surgical System as needed. • Communicate and collaborate with ancillary equipment manufacturers to develop strategies to ensure overall programmatic success. • Partner with local ISI sales team, leadership, and business partners to execute the appropriate clinical plan for surgeons and surgical teams to ensure system autonomy within a reasonable time frame. • Cross collaboration with Clinical, Capital, Key Accounts, MACA, Marketing, Training and Education to build the da Vinci Cardiac business. • Conduct hospital and surgical practice executive presentations.