To enhance the health and well-being of pets, people, and livestock
Field Support Representative
Location
Finland
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Field Support Representative
IDEXX
• Work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow Customer Accounts. • Install, onboard, and train clinic staff in the use of IDEXX products and services. • Identify additional customer needs and present solutions. • Assist with critical customer need visits, providing onsite technical support. • Visit customers in the field and manage own schedule and travel. • Utilize various programs to plan customer visits and ensure customer satisfaction. • Troubleshoot customer problems and issues with products and services. • Communicate customer needs for additional products and services to the sales team.
Job Requirements
- Minimum of three (3) years veterinary clinic experience with a training and/or practice management background strongly preferred.
- Fluency in Finnish and English.
- Ability to build relationships with all personalities.
- Effective communication and collaboration skills.
- Strong customer and peer partnerships.
- Ability to plan and prioritize work in a dynamic environment.
- Effective listening skills and adaptability to different situations.
- Comfortable learning and using technology such as computers, tablets, and Smartphones.
- Computer networking experience is preferred.
Benefits
- Competitive compensation and opportunity for annual bonus.
- Pension plan contribution paid by IDEXX.
- Medical Insurance.
- On the job training & career advancement opportunities.
- Additional benefits include but are not limited to volunteer paid days off, ThanXX recognition program and others.
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