• Achieve sales hardware and disposable sales quotas • Maintain short and long-term plans for sales development • Uncover new business opportunities and maintain a sales pipeline • Grow business by gaining competitive share • Provide in-service education to customers • Ensure proper technical scope review before sale • Maintain organized account records in Salesforce.com • Provide various reports required by management • Track demo and evaluation inventory in Salesforce.com • Spend a minimum of 3 days per week in the field

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features. Our team is hiring an SMB Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. You will report to the SMB Account Manager Lead and this role is remote with preference to be city based. You Will - Be responsible for growing and retaining a multi-million dollar GPV customer base - Understand customer needs to help achieve their business goals through Square - Cross sell and upsell products and features by discovering customer leads - Effectively and strategically address customer concerns and issues - Help grow our managed accounts program - Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square - Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs You Have - 2 - 3 years experience in Sales/Account Management or a related field - Experience discovering and closing sales opportunities and building client relationships - Experience successfully managing a pipeline to achieve revenue targets - Strong interest in business operations and strategy - Excellent organizational, analytical, written, and verbal communication skills - Passion and knowledge about how new technologies can help better serve small and medium size businesses - Entrepreneurial spirit - Experience with Salesforce is a plus - A BA/BS or relevant experience We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals. As an Account Manager on our SMB Food and Beverage (F&B) team, you'll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space-understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you'll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you'll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. You will: - Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools - Drive expansion through product adoption, upselling, and value-based recommendations - Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products - Balance proactive outreach, retention activities, and growth opportunities through strong organization and time management - Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square You have: - 3+ years experience in Sales, Account Management or related field - Experience discovering and closing sales opportunities and building client relationships - Experience successfully managing a pipeline to achieve revenue targets - Excellent organizational, analytical, written, and verbal communication skills - Passion and knowledge about how new technologies can help better serve small and medium size businesses - A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients - Experience within the Food and Beverage industry is preferred Pay Transparency: Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($106,600 - $159,800) Zone B: ($99,100 - $148,700) Zone C: ($90,600 - $136,000) Zone D: ($80,000 - $120,000) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The North American Mid-Market Account Management team at Cash App is responsible for driving post-sales revenue to our commerce and payments product suite including buy now pay later with Afterpay and pay now with Cash App Pay. We partner with mid-market merchants to unlock access to the largest and most engaged network of next generation consumers and drive bottom line results. We are looking for a high-energy, dynamic and strategic Mid-Market Account Manager to build and execute the strategy behind Block's post-sales revenue stewardship and expansion across our mid-market portfolio. The core purpose of the Mid-Market group is to retain and grow the Mid-Market portfolio, which will meaningfully impact Block's business by increasing gross profit/revenue, delivering new customers, and signaling the Afterpay & Cash App brand strength to the market. As an Mid-Market Account Manager, you will be on the front lines of a fast-growing payments business - partnering with business owners and leading a broad portfolio of companies. You will be responsible for managing a book of business spanning verticals and geographies. Beyond being responsible for revenue outcomes across your portfolio, you will also be tasked with deepening partner relationships and ensuring long-term mutual success and retention of our merchant partnerships. A successful candidate thrives in a challenging, fast-paced environment, has a passion for nurturing and expanding client relationships, and exhibits a strong sense of ownership to drive results for Cash App and Afterpay. This role requires an organized individual who is an effective identifying top opportunities for growth with a high degree of business acumen. The ideal candidate has demonstrated excellence in account management or sales at the mid-market level and proven abilities in data-driven decision making and leading cross-functional teams to manage product and commercial initiatives. You Will - Be the Voice of Cash App and Afterpay: Represent Block to Mid-Market Merchants as a thought-leader in the payments landscape and demonstrate Block's value as a growth driver for our commerce partners - Quarterback Deals: Be responsible for negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest - Craft Account Strategy: Develop cohesive, well-researched and data-driven portfolio plans for your book of business that maximize growth for Block and the partner. Deliver powerful narratives that educate existing partners of Cash App & Afterpay's value proposition. Effectively communicate with senior decision makers at the largest brands in the world. Negotiate hard yet pragmatically, using data and principles to inform your strategy. - Be a Team Player: Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners' cross-functional teams - Build Cash App & Afterpay's Network: Develop and grow Block's relationships with leading brands, including their senior executives. - Be the Voice of the Merchant: Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner. You Have - An obsession with our products and a motivation fueled by feeling the impact of your work as more consumers build financial wellness with Cash App & Afterpay - 6+ years experience in high-growth environments in an account management, business development, sales, GTM or strategy role, preferably in a fast-moving technology or financial services company - Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders and other stakeholders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level - A demonstrated track record of driving revenue growth - A high familiarity and comfort with how product development works, preferably in payments. You hold your own interfacing with stakeholders across disciplines (technical, marketing, product), and you have credibility with your internal product and engineering colleagues. - A self-starter mentality and deep comfort operating in ambiguity and frequent change, while still delivering results - A hunger to problem solve with analytical rigor. You're a killer relationship manager and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument. You are an expert negotiator with a strong understanding of commercial contracts and financial models. - Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block's value proposition - An unwavering obsession with the details Pay Transparency Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $148,700 - $223,100 Zone B: $138,300 - $207,500 Zone C: $130,900 - $196,300 Zone D: $123,400 - $185,200 Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.