• Analyzes clinical, business and/or technical processes and problems • Formulates and develops recommendations for new and modified systems • Provides technical expertise in identifying, evaluating and developing systems • Gathers and works with departments to prioritize development initiatives • Provides analysis of workflow and recommends solutions • Translates departmental requests into business functional requirements • Performs financial analysis/business plan/impact assessment • Supports internal customers in various functional areas • Manages system upgrades and small projects • Develops a timeline for implementation and ensures that all steps are taken to close outstanding issues

• Conduct current-state assessments, including SOP review and process mapping, to support use case design. • Provide operational and technical guidance during implementation, go live, and stabilization phases. • Develop stakeholder communication plans and support client-facing discussions. • Design or contribute to training and change management plans to drive adoption. • Define and maintain KPIs and SLAs for assigned engagements and support steady-state performance tracking. • Identify risks, dependencies, and operational gaps; recommend mitigation strategies.

Role Description As a Senior Deal Desk Analyst, you will report to the Director, Deal Management and serve as a critical partner across the quote-to-cash process. You'll work at the intersection of Sales, Legal, Finance, and RevOps and help design the commercial engine that powers LaunchDarkly's most strategic deals. The ideal candidate brings deep expertise in enterprise software deal structures, SaaS commercial terms, revenue recognition and is actively curious about how Agentic AI can reshape the way Deal Desk teams operate. You'll be a trusted advisor to our Growth, Enterprise, and Strategic Sales teams. You’ll not just be a reviewer of deals, but a shaper of them. You'll bring structure to complexity, clarity to ambiguity, and velocity to deals that matter most. When a deal gets hard, you're the person in the room everyone wants. But this role is more than executing playbooks. We're building a Deal Desk function that operates at the leading edge; one that leverages AI to move faster, think smarter, and scale without adding headcount. The right candidate isn't just comfortable with change; they're energized by it. They see AI as a force multiplier. LaunchDarkly is a dynamic, high-growth company. You'll thrive here if you bring a startup mentality: resourceful under pressure, decisive in ambiguity, and focused on outcomes over activity. Responsibilities - Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions. - Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations. - Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment. - Review commercial redlines and draft terms as needed to help close deals. - Enforce established processes to ensure data integrity and consistency across closed opportunities. - Ensure contracts and supporting documents are fully executed and uploaded to the contract management system. - Become a subject matter expert in the CPQ tool; support its configuration and functionality. - Train new Account Executives on opportunity creation and bookings processes. - Coordinate information flow across Sales, Professional Services, Legal, Finance, and RevOps to facilitate seamless deal execution. - Ensure the deal review and approval processes follow company policies and compliance standards. - Contribute to the development and implementation of deal desk policies, processes, and procedures. - Foster strong cross-functional relationships to streamline and support the deal process. - Explore, pilot, and champion the use of Agentic AI tools to streamline deal review, contract analysis, approval routing, and cross-functional coordination. Qualifications - 5–10+ years of experience in the Software/SaaS industry, with exposure to Deal Desk, Finance, or Revenue Operations. - Ability to comprehend and draft contractual business terms and conditions. - Proven ability to manage high deal volume and tight deadlines, especially during quarter-end. - Familiarity with SaaS metrics, including Annual Recurring Revenue (ARR). - Analytical, self-motivated, and confident in making data-informed decisions. - Excellent verbal and written communication skills with a collaborative, solution-oriented mindset. - Strong attention to detail and accuracy. - Experience using CRMs (e.g., Salesforce) and quoting tools. - Proficiency with Microsoft Excel. - Demonstrated curiosity or hands-on experience with AI tools. Preferred Experience - Bachelor’s degree in Business, Economics, Finance, Law, or a related field. - Knowledge of software revenue recognition is a plus. Pay - Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $121,000 - $167,000 - Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $109,000 - $150,000 - Zone 3: All other US locations - $103,000 - $142,000 Benefits - Restricted Stock Units (RSUs) - Health, vision, and dental insurance - Mental health benefits in addition to salary

• Review and analyze real estate appraisal for accuracy, completeness, reasonableness, and credibility. • Confirm appraisals comply with company policies, industry standards, and regulations. • Identify discrepancies, inconsistencies, or errors in appraisal reports and work with AMCs to resolve issues. • Perform quality control on appraisals by reviewing use of comparable properties and valuation methods. • Verify the appraisal provides an adequate description for property type, condition, location, externalities, and market trends. • Provide detailed documentation and feedback results of collateral review including potential risk issues, quality of appraisal, and justifications for approval or rejection. • Collaborate with review manager to resolve any discrepancies or quality issues identified in appraisal reports. • Complete audits of completed reports for compliance, AMC performance, or Internal procedures. • Maintain detailed records of all appraisals reviewed to document results and communications. • Stay current on industry regulations, market trends, and changes to guidelines.