- Manage and maintain company CRM systems, ensuring accurate and updated customer information. - Perform data entry, record management, and administrative tracking tasks. - Support day-to-day operational processes and internal coordination. - Coordinate technician schedules and service appointments. - Dispatch jobs efficiently based on availability, priority, and location. - Monitor job progress and update statuses within the CRM. - Handle inbound customer calls professionally and efficiently. - Respond to customer inquiries regarding appointments, service updates, and general requests. - Provide clear communication between customers and internal teams. - Maintain high standards of customer service and professionalism. - Assist management with reporting and administrative follow-ups. - Ensure documentation and workflows remain organized and compliant with company procedures. - Help improve administrative efficiency and process organization.

• Manage calendars, meetings, and scheduling • Handle email correspondence and follow-ups • Prepare and maintain documents, reports, and spreadsheets • Perform data entry and maintain accurate records • Support internal teams with general administrative tasks • Assist with process coordination and task tracking

• Works with end users to diagnose and resolve technical issues and identify needs and implement solutions in Teams, SharePoint and MS 365 environment. • Collaborate with Help Desk and other IT teams to resolve incidents and service requests. • Create and maintain technical documentation, user guides, and training materials. • Conduct training sessions and workshops to promote effective use of M365 tools. • Develop and maintain Power Automate flows and Power Apps for business process automation. • Integrate SharePoint with other M365 services and third-party tools.

• Administer health & welfare, retirement, time‑off, insured, and voluntary benefits across the U.S. and international markets (EMEA, APAC, LatAm). • Manage eligibility, enrollments, life events, terminations, and data corrections with accuracy and timeliness. • Maintain data integrity; troubleshoot eligibility rules, life‑event logic, and HRIS/payroll interfaces. • Support global renewals, plan implementations, vendor transitions, and data feed testing. • Maintain plan documents, SPDs, SBCs, notices, and country‑specific evidence of coverage. • Manage day‑to‑day relationships with carriers, benefit administration platforms, and brokers. • Monitor vendor performance, SLAs, and data accuracy; lead regular reviews and corrective actions. • Support market reviews, benchmarking, renewals, and RFP processes. • Ensure global compliance across ERISA, ACA, HIPAA, COBRA, GDPR, and local statutory requirements. • Support audits, nondiscrimination testing, and SOC/ISAE controls. • Maintain SOX‑ready processes, SOPs, and documentation. • Administer U.S. leave of absence and workers’ compensation programs; manage cases and partner with Prudential and Health & Safety. • Ensure accurate payroll processing for all leave types. • Administer 401(k) funding and reporting; ensure accuracy and timely contributions. • Oversee benefits invoicing and ensure on‑time payment to suppliers. • Partner with Payroll on deductions, arrears, refunds, taxable benefits, retroactivity, and reconciliations. • Serve as the primary escalation point for benefits and leave inquiries, maintaining SLAs and service quality. • Draft and deliver clear, empathetic communications including guides, FAQs, microsite content, orientation materials, and open enrollment collateral. • Facilitate benefits orientations, webinars, and country‑specific education sessions. • Lead the annual open enrollment process end‑to‑end. • Manage wellness program strategy, engagement, and vendor-supported programming. • Analyze program utilization, cost trends, and data insights to drive improvements.