• Manage outstanding balances and foster positive customer relationships • Resolve payment issues and focus on aged accounts • Collaborate with stakeholders to document interactions

• Follow-up with insurance payers on outstanding claims • Break down obstacles to payment and accelerate cash collections • Utilize experience and follow-up strategies and tools to resolve claims • Document client’s host system using the 5 W’s framework • Write first and second level appeals of all denials • Escalate unpaid claims to payer claims supervisor as appropriate • Research and analyze any correspondence related to assigned accounts

Title: Accounts Receivable (AR) Supervisor – Hybrid AZ Location: Phoenix, AZ Job Description: Full time job requisition id R5105 Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day-to-day AR operations to support accurate billing, timely collections, and strong Members relationships. This role combines hands-on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes. You’ll work cross-functionally with internal stakeholders and Members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience. Key Responsibilities - AR Operations and Billing Oversight: - Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing. - Support month-end billing cycles and resolve discrepancies in partnership with internal teams. - Maintain billing integrity within the system to ensure accurate revenue processing. - Delinquency Management: - Lead the monthly delinquency process, including review and approval of notices. - Monitor account status and guide follow-up strategies to improve collections outcomes. - Support structured payment plans and documentation. - Member Account Support: - Serve as an escalation point for complex billing, delinquency, and account-related issues. - Partner with Members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures. - Team Leadership and Department Support: - Supervise, coach, and develop AR staff, ensuring strong performance and service levels. - Manage workload distribution and support the team in resolving escalated issues. - Reinforce best practices in billing, collections, and customer service. - Account Setup and Contract Review: - Review contracts for new accounts, amendments, and ownership transfers. - Validate billing structures and fee setup, ensuring accurate system configuration. - Partner cross-functionally to support smooth onboarding of new accounts. - Research and resolve discrepancies related to reservation billing activity. - Central Bill Support: - Oversee Central Bill accounts to ensure accuracy and timely payments. - Review and process adjustments for reservation-related activity (e.g., early departures, no-shows). Preferred Experience and Education - Associate’s degree in accounting, finance or related field or an equivalent combination of education and experience. - Minimum 5 Years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities. - Experience working in high-volume billing environments. - Intermediate proficiency in Microsoft Excel (e.g., PivotTables, lookups, data analysis). Required Knowledge and Skills - Working knowledge of accounting ERP systems (Workday Financials experience preferred). - Strong attention to detail and excellent organizational and time-management skills. - Solid understanding of Generally Accepted Accounting Principles (GAAP). - Knowledge of contract review and billing setup processes. - Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions. - Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience. - Provides day-to-day direction and general supervision according to defined standards and guidelines. - Familiarity with using basic AI-enabled tools and automated systems to support accounts receivable tasks. Work Location and Schedule - This is a hybrid position, currently requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remotely on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still supporting flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016. - Working hours are Monday through Friday, 8am to 5pm (Arizona Time). This position is not eligible for immigration sponsorship. Benefits Summary for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what’s important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Role Description The Accounts Receivable Insurance Specialist will validate insurance coverage and accurately submit all qualified accounts for insurance billing within the client system. The specialist will conduct appropriate insurance follow-up and verify claim adjudication for all accounts as needed. - Conduct detailed review at the account level to determine accuracy of insurance processing. - Review EOB’s, plan coverage, previous billing history and call insurance carriers when needed. - Validate insurance via phone and internet to confirm eligibility for specific charges on specific dates of service. - Review client billing system to confirm charges were not previously billed or identify edits that need to be made prior to rebilling. - Work with insurance carriers and patients to resolve insurance-related issues such as coordination of benefits, plan coverage limitations, and line-item denials. - Work assigned inventory, work queues, reports, and across all Company product lines. - Consistently meet internal and external deliverables with minimal involvement from management. - Provide timely and courteous responses to inbound communications (via telephone, e-mail, etc.) from patients, insurance carriers, internal or external clients regarding account status. - Identify/locate patient, insurance carrier, or other third party that is liable for payment of account and initiate contact to determine reason for non-payment, identify insurance options, and establish repayment arrangements. - Perform other duties as assigned. - Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Understand and comply with Information Security and HIPAA policies and procedures at all times. - Limit viewing of PHI to the absolute minimum necessary to perform assigned duties. Qualifications - One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. - 2-3 years job-related experience. - Working knowledge of insurance follow-up processes required. - Must be proficient in reimbursement methodology. - Must be proficient in MS Office applications. - Strong interpersonal skills, ability to communicate well at all levels of the organization. - Strong problem-solving and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analyses. - High level of integrity and dependability with a strong sense of urgency and results-oriented. - Excellent written and verbal communication skills required. - Gracious and welcoming personality for customer service interaction. Requirements - Physical Demands: Occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals, and telephones; extend arms; kneel; talk and hear. - Mental Demands: Must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal. Company Description Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.