• Provide hands-on leadership to support integrated project planning across the full lifecycle of drug development. • Create, maintain, and drive detailed, cross-functional project plans aligning various activities. • Serve as a central operational integrator, working closely with cross-functional teams. • Mentor and provide day-to-day guidance of junior project managers while focusing on detailed execution.

• Manage multiple Professional Services projects concurrently, from kickoff to delivery • Build and maintain client relationships, identifying objectives and ensuring successful outcomes • Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders • Lead cross-functional teams, motivating members to meet goals and project commitments • Collaborate closely with clients, internal teams, and partners to drive success • Support QA processes and facilitate User Acceptance Testing to ensure quality delivery • Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services • Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards.

• Project Manager II is a fully autonomous delivery role managing complex, multi-product projects and serving as a primary advisor for districts. • Requires strong judgment, cross-functional leadership, and the ability to independently navigate ambiguity.

• Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout. • Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables. • Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments. • Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets. • Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting. • Partner with accounting and operations teams to ensure accurate project billing, cost allocation, and compliance with internal financial controls. • Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors. • Perform proactive resource planning in coordination with delivery leadership to ensure appropriate staffing, skills alignment, and capacity availability. • Act as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycle. • Identify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actions. • Lead formal change management processes, including scope change assessment, pricing impacts, schedule adjustments, and customer approvals. • Ensure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptance. • Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings. • Proactively address client concerns, manage expectations, and resolve delivery challenges to maintain trust and long-term customer relationships. • Represent Presidio as a trusted advisor, reinforcing a consultative delivery approach that supports repeat business and account growth. • Maintain working knowledge and experience with enterprise contact center and collaboration platforms to effectively manage solution delivery, risks, and dependencies.