Business Process Manager
Location
Kazakhstan
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Business Process Manager
Emerging Travel Group
• Design, implement, and manage override incentive programs to drive sales growth and ensure profitability. • Continuously optimise and refine programs for competitiveness and cost-effectiveness. • Develop structured governance for transparency, alignment, and performance tracking. • Monitor, analyse, and adjust incentives to maximise ROI and revenue impact. • Lead testing of different structures and scale successful models. • Develop and implement partner-level payment management frameworks (segmentation, rules, controls). • Ensure accurate tracking of payment costs and fees. • Identify and act on opportunities to optimise payment methods for better margin and revenue. • Drive and monitor changes in payment terms in partnership with the commercial team. • Improve processes to reduce manual work and errors. • Collect and analyse feedback from partners to enhance payment solutions. • Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks. • Design and implement improved operating models with clear roles, handovers, and service levels. • Build documentation (playbooks, guidelines, checklists), including exception handling. • Establish a single source of truth and governance for payouts and payments. • Drive change adoption via training and process discipline. • Set up automation and monitoring for critical failure points and ensure clear accountability.
Job Requirements
- 3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization
- Ability to build, implement, and refine structured revenue-focused mechanisms
- Strong process design and execution skills; ability to manage multiple initiatives at scale
- Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI
- Solid understanding of pricing, incentives, and partner engagement
- Strategic, results-driven mindset with high ownership
- Excellent stakeholder management, negotiation, and communication skills
- English proficiency at C1+ level or higher is a must
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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