• Serves as a primary point of contact for incoming claims-related inquiries across large and complex commercial lines of business, delivering timely, accurate and professional support. • Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup. • Coordinates, prepares, and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance. • Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients. • Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy-compliant claim resolution. • Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes. • Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow-up actions. • Partners with clients in identifying risk control and loss mitigation opportunities through coordination with internal resources and external vendors. • Maintains accurate, organized, and up-to-date claim files within agency management systems and other applicable platforms. • Leverages available technology, including data analytics and AI-enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency. • Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness. • Performs other projects, duties, and tasks, as assigned.

• Provide technical leadership and expert guidance under the following objectives: To build capacity of local community members in ICH inventory through the preparation and delivery of specialised workshop. • To oversee the community-based inventory processes, ensuring the quality and validation of collected data. • To support the preparation and dissemination of a comprehensive inventory of Yazidi intangible cultural heritage.

• Serve as a Director of the Company's Hong Kong subsidiary during the term of the engagement. • Maintain the required broker license(s) with the Company, as permitted by applicable law and regulatory requirements. • Assist with licensing, regulatory, and compliance matters as reasonably requested. • Execute documents and filings related to the Company's Hong Kong brokerage operations, as necessary.

• Diagnose performance and design solutions for business impact. • Partner with clients to align learning and performance interventions with business goals. • Evaluate business issues and determine the need for performance analysis. • Lead discussions with stakeholders to assess situational needs and recommend solutions. • Design performance-based learning strategies and curricula. • Research trends and identify new opportunities in instructional design.