• Diagnose performance and design solutions for business impact. • Partner with clients to align learning and performance interventions with business goals. • Evaluate business issues and determine the need for performance analysis. • Lead discussions with stakeholders to assess situational needs and recommend solutions. • Design performance-based learning strategies and curricula. • Research trends and identify new opportunities in instructional design.

• Own the technical pre-sales motion for certain new-logo deals within the assigned region or global segment — from initial discovery and architecture assessment through solution design, proof of concept, High Level Effort Estimate, RFP/RFI response, and technical close. • Serve as the definitive technical authority on Omilia's platform for certain deals within the assigned region or global segment — ensuring that all solution proposals are architecturally sound, technically deliverable, and accurately scoped before commercial commitments are made. • Build and maintain trusted advisor relationships with technical decision-makers and enterprise architects at strategic prospect and customer organisations, positioning Omilia as the platform of choice for contact centre AI transformation. • Drive technical win rates across the assigned region or global segment by developing and executing differentiated solution narratives that directly address each prospect's environment, constraints, and automation objectives. • Collaborate with Demo Engineers within the assigned region or Global Segment to ensure all solution narratives are substantiated by impactful demos. • Ensure the integrity of RFP and RFI responses for certain opportunities within the assigned region or global segment — owning the technical sections end-to-end and coordinating cross-functional input from Product, Engineering, Security, and Professional Services. • Maintain deep, current knowledge of the competitive landscape — including legacy IVR platforms and emerging conversational AI vendors. • Lead structured technical discovery engagements with certain deals within the assigned segment or region — mapping current-state technical architecture, identifying automation gaps, quantifying business impact, and designing Omilia-based solutions that address the customer's specific environment, integration landscape, and regulatory constraints. • Conduct in-depth architecture assessments covering telephony infrastructure, CRM and backend system integrations, data flows, security and compliance requirements, and channel strategy — producing a technically grounded solution design that forms the basis for scoping, pricing, and contractual commitments. • Develop tailored solution proposals and technical response documents that map Omilia's platform capabilities (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's identified use cases, business outcomes, and technical environment. • Collaborate with Demo Engineers to design, configure, and deliver highly customised product demonstrations and proof-of-concept (POC) engagements for strategic accounts — moving beyond standard demo scripts to build scenario-specific flows that reflect the prospect's actual customer interactions, industry context, and business language. • Own the full POC lifecycle for certain deals within the assigned segment or region — defining success criteria in alignment with the prospect and Account Executive, coordinating internal resources (Professional Services, Engineering) for POC delivery, and presenting results with a clear ROI and deployment readiness narrative. • Master the Omilia demo suite across the full product portfolio and maintain demo environments that reflect current platform capabilities, recent product releases, and the most common use cases across verticals (banking, insurance, healthcare, utilities, telecommunications). • Own the technical response to RFPs and RFIs for certain deals within the assigned segment or region — writing and structuring all technical sections, coordinating input from Security, Compliance, Product, and Engineering, and ensuring that responses accurately represent Omilia's capabilities and delivery commitments. • Critically evaluate the technical sustainability and delivery risk of each strategic sales opportunity prior to commercial commitment — flagging architectural mismatches, integration complexity, unsupported requirements, or resourcing risks to Sales and Professional Services leadership. • Maintain a library of reusable RFP response content, technical answer repositories, and solution templates for use cases common to the assigned region or global segment — continuously updating these assets as the platform evolves. • Act as a trusted technical advisor throughout the sales cycle — engaging IT architects, platform owners, security teams, and C-level technology stakeholders with credibility and depth, addressing objections with evidence-based responses and forward-looking platform context. • Proactively identify and address technical objections, integration concerns, and compliance questions early in the sales cycle — building the technical confidence and internal sponsorship necessary to accelerate deal progression and reduce late-stage risk. • Conduct technical benefits assessments that quantify the value of Omilia's platform in terms directly relevant to the prospect's business — call deflection rates, AHT reduction, CSAT improvement, agent cost savings, and compliance risk mitigation. • Maintain current, detailed knowledge of competing platforms across IVR, CCaaS, and conversational AI categories — including Nuance/Microsoft, Google CCAI, Amazon Connect, Genesys, Avaya, Five9, and NICE inContact — and develop technically rigorous competitive battle cards and displacement strategies Participate in competitive bake-offs and technical evaluations, positioning Omilia's architectural advantages, NLU accuracy, enterprise-grade security posture, and deployment flexibility against incumbent and emerging alternatives. • Work in close alignment with Account Executives and Account Managers on strategic accounts — providing technical qualification, deal strategy input, and stakeholder mapping support throughout the sales cycle. • Collaborate with Professional Services during the transition from pre-sales to delivery — ensuring that technical commitments, integration requirements, and POC outcomes are fully documented and handed over with sufficient context for successful implementation. • Maintain accurate records of technical engagement activity, POC status, RFP pipelines, and solution configurations in Salesforce and internal knowledge systems. • Travel within the United States (and occasionally to Omilia offices or customer sites internationally) up to 30% of the time to support prospect meetings, POC delivery, and key account engagements.

• Support customer transition activities from implementation or managed services into a more self-sufficient operating model • Assist in assessing customer readiness across people, process, governance, and technology • Contribute to transition plans and customer success milestones • Guide customer teams on elluminate usage, workflows, and operational best practices • Deliver customer enablement sessions and knowledge transfer activities • Advise customers on operational processes and responsibilities related to elluminate ownership and usage • Support governance processes for data ingestion, quality, access, and analytics consumption • Assist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflows • Help align elluminate capabilities with customer business objectives and clinical data strategies • Engage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignment. • Develop strong expertise in elluminate functionality, configuration options, and recommended usage patterns • Translate platform capabilities into practical business processes and user guidance • Collaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insights • Identify opportunities for customers to expand or deepen use of elluminate capabilities • Define KPIs and success metrics to measure customer maturity and independence • Proactively mitigate adoption risks and identify gaps in customer capability or understanding • Support renewal and expansion conversations through demonstrated value realization • Work closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffs • Contribute to the development of standardized transition frameworks, templates, and enablement materials • Other duties as assigned.

Role Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Moveworks Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. This position will have you supporting the Energy, Transportation & Core Services verticals. What you get to do in this role: - The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets. - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. - Develop client partner relationships. - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement. - Provide feedback to product management about product enhancements that can address customer needs and provide additional value. - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team. - Stay current on competitive analysis and market differentiation. - Support marketing events including executive briefings, conferences, user groups, and trade shows. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of pre-sales solution consulting or sales engineering experience. - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions. - Experience working collaboratively with product management, product marketing, partners, and professional services. - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence. - Travel, as necessary. Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.