• Lead, mentor, and grow Platform / DevOps engineers • Build a high-performing Platform team • Drive accountability for platform reliability and delivery outcomes • Lead vendors to deliver capabilities in production. • Ensure platform capabilities accelerate product delivery, remove bottlenecks. • Defines and enforces platform engineering standards and DevOps practices across all teams and vendors • Lead capacity planning, performance optimization, and cost efficiency • Define operational standards, runbooks, and reliability practices • Accountable for platform reliability outcomes at enterprise/product level • Act as technical authority across platform, reliability, and delivery • Define platform strategy and roadmap • Govern delivery across internal teams and vendors • Own SLIs, SLOs, and error budgets • Lead resilience engineering, observability, and failure design • Drive proactive risk reduction and continuous improvement • Own incident management frameworks and continuous improvement • Own end-to-end pipeline architecture and release automation • Standardize, secure, and fully automate pipelines • Drive continuous integration, delivery, and validation practices • Lead Sev1 response, escalation, and recovery • Own RCA and drive systemic fixes (not point fixes) • Introduce AI-enabled pipeline optimization and quality gates • Embed AI into monitoring, risk prediction, and CI/CD optimization • Drive automation to reduce operational toil and improve decision-making

• Designing and improving cloud architectures, deployment pipelines, and infrastructure systems • Collaborating with engineering, product, and internal platform teams • Ensuring infrastructure reliability, scalability, security, and operational excellence • Driving engineering best practices and contributing to architecture decisions • Participating in production support through on-call rotations

• Serve as a technical leader for reliability engineering, operational excellence, and platform modernization across the Civic Platform. • Drive platform modernization initiatives, including the continued evolution from VM-based architectures toward containerized and cloud-native services, in partnership with DevOps Engineering, Database Engineering, Security, and Development teams. • Lead efforts that improve and sustain the availability, performance, scalability, security, and cost efficiency of Accela's SaaS offerings. • Define, implement, and operate service level objectives (SLOs), service level agreements (SLAs), and error budgets for critical platform services, using data to drive prioritization and risk-based decision making. • Lead observability initiatives across metrics, distributed tracing, logging, and monitoring platforms to improve system visibility and accelerate issue detection and resolution. • Drive Root Cause Analysis (RCA) efforts for complex production incidents, facilitate blameless postmortems, and ensure corrective actions are implemented and tracked to completion. • Design, develop, and maintain automation, tooling, and software solutions that improve reliability, operational efficiency, scalability, and developer productivity. • Serve as a senior technical escalation point during production incidents and for platform changes that impact availability, performance, security, or compliance. • Partner with Security and Compliance teams to ensure platform operations meet regulatory and compliance requirements, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS. • Translate operational metrics, reliability trends, and platform health data into actionable insights for engineering leadership and executive stakeholders. • Mentor engineers across the Cloud Engineering organization and influence engineering best practices through technical leadership and collaboration

• CI/CD & Deployments: Design, implement, and improve CI/CD pipelines and deployment processes. • Infrastructure Management: Build and maintain scalable, secure, and reliable infrastructure across cloud, on-premise, or hybrid environments. • Orchestration & IaC: Manage Kubernetes-based platforms, containerized workloads, and improve infrastructure automation using Infrastructure as Code (IaC) tools. • Observability: Implement and enhance logging, monitoring, alerting, and general observability practices across all platforms. • Reliability & Performance: Monitor system health, troubleshoot production issues, improve platform reliability, and contribute to availability and operational improvement initiatives. • Collaboration: Partner with security, infrastructure, and engineering teams to support scalable application deployments, ensure compliant platform operations, and assist in incident response and root cause analysis.