• Serve as a technical leader for reliability engineering, operational excellence, and platform modernization across the Civic Platform. • Drive platform modernization initiatives, including the continued evolution from VM-based architectures toward containerized and cloud-native services, in partnership with DevOps Engineering, Database Engineering, Security, and Development teams. • Lead efforts that improve and sustain the availability, performance, scalability, security, and cost efficiency of Accela's SaaS offerings. • Define, implement, and operate service level objectives (SLOs), service level agreements (SLAs), and error budgets for critical platform services, using data to drive prioritization and risk-based decision making. • Lead observability initiatives across metrics, distributed tracing, logging, and monitoring platforms to improve system visibility and accelerate issue detection and resolution. • Drive Root Cause Analysis (RCA) efforts for complex production incidents, facilitate blameless postmortems, and ensure corrective actions are implemented and tracked to completion. • Design, develop, and maintain automation, tooling, and software solutions that improve reliability, operational efficiency, scalability, and developer productivity. • Serve as a senior technical escalation point during production incidents and for platform changes that impact availability, performance, security, or compliance. • Partner with Security and Compliance teams to ensure platform operations meet regulatory and compliance requirements, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS. • Translate operational metrics, reliability trends, and platform health data into actionable insights for engineering leadership and executive stakeholders. • Mentor engineers across the Cloud Engineering organization and influence engineering best practices through technical leadership and collaboration

• CI/CD & Deployments: Design, implement, and improve CI/CD pipelines and deployment processes. • Infrastructure Management: Build and maintain scalable, secure, and reliable infrastructure across cloud, on-premise, or hybrid environments. • Orchestration & IaC: Manage Kubernetes-based platforms, containerized workloads, and improve infrastructure automation using Infrastructure as Code (IaC) tools. • Observability: Implement and enhance logging, monitoring, alerting, and general observability practices across all platforms. • Reliability & Performance: Monitor system health, troubleshoot production issues, improve platform reliability, and contribute to availability and operational improvement initiatives. • Collaboration: Partner with security, infrastructure, and engineering teams to support scalable application deployments, ensure compliant platform operations, and assist in incident response and root cause analysis.

Role Description We are looking for a hands-on DevOps Engineer to support our infrastructure, deployments, security, and scalability as we prepare for our next growth phase. This is a remote freelance position (approximately 20–40 hours per month initially), with the potential to grow over time. What You Will Do - Manage and optimize our cloud infrastructure - Maintain development, staging, and production environments - Build and improve CI/CD pipelines - Support deployments and release processes - Monitor uptime, performance, and security - Implement backup and disaster recovery strategies - Configure domains, SSL certificates, and networking - Support developers with infrastructure-related topics - Improve scalability, reliability, and system performance Qualifications - Strong Linux administration skills - Experience with Hetzner Cloud or similar cloud environments - Docker and container management - CI/CD pipelines - GitHub Actions - PostgreSQL - Monitoring and logging tools - Security best practices - DNS, SSL and networking knowledge - Backup and disaster recovery concepts Requirements - Supabase experience (Nice to Have) - Nginx or Traefik (Nice to Have) - Terraform (Nice to Have) - Kubernetes (Nice to Have) - Mobile app infrastructure experience (Nice to Have) - Startup experience (Nice to Have) Benefits - Remote - Freelance - Part-Time (20–40 hours/month initially) - Flexible working hours - Long-term collaboration preferred How to Apply Please send: - CV or LinkedIn profile - Hourly rate expectation - Availability (hours per month) - Short description of relevant DevOps projects We look forward to hearing from you. Company Description Louco is the game changer in live entertainment. The first platform that truly understands what users want and delivers hyper-personalized event experiences.

• Manage and optimize our cloud infrastructure • Maintain development, staging, and production environments • Build and improve CI/CD pipelines • Support deployments and release processes • Monitor uptime, performance, and security • Implement backup and disaster recovery strategies • Configure domains, SSL certificates, and networking • Support developers with infrastructure-related topics • Improve scalability, reliability, and system performance