• Support internal and external audits (CLIA/CAP, ISO 13485, customer). • Support CAPA, Deviation, Change Requests and Nonconformance investigation and reporting. • Write/revise procedures and forms. • Perform statistical analysis/hypotheses testing (AQL’s etc) as required. • Support Quality systems compliance to CLIA, FDA QSR, ISO 13485, and HIPAA. • Participate in the management of Approved Suppliers. • Follow established company standard operating procedures and good documentation practices. • Review manufacturing/QC batch records. • Other duties as assigned.

• Develop and execute test plans and test cases for both new features and regression testing • Collaborate with cross-functional teams to understand requirements and develop effective testing strategies • Identify, document, and track software defects and inconsistencies • Provide timely and detailed feedback to the development team • Contribute to the continuous improvement of QA processes and methodologies • Participate in the review of new features, providing inputs from a quality perspective • Conduct performance and security testing to ensure our software meets stringent industry standards • Define and maintain test plans, validating new features/bug fixes, and prioritizing automation opportunities.

• You'll deeply collaborate with Underwriting Engineering team within HHIP Business Unit, participating in the development of new features and initiatives, from initial requirement analysis and test planning to execution, regression testing, and final release sign-off. • You'll partner closely with Product Managers, responsible for prioritizing testing efforts, clarifying requirements, challenging assumptions from a quality perspective, coordinating Business Acceptance Testing, and advocating for the needs of our customers. • You'll work closely with SDETs to expand and maintain our automated test coverage for new features and regression testing, collaborating with other manual QA engineers on cross-team and cross-BU projects. • You'll proactively identify and mitigate potential risks, ensuring that our products meet the highest standards of quality and reliability.

• Perform a deep audit of the current QA setup across ARBI, Athena, frontend flows, backend services, APIs, data workflows, integrations, AI pipelines, and release processes. • Define a company-wide QA strategy across short-term stabilization, mid-term automation, and long-term quality engineering maturity. • Design a scalable test architecture using test pyramid principles, shift-left testing, smoke testing, regression testing, release gates, exploratory testing, and risk-based coverage. • Define clear QA responsibilities between developers, QA, product, design, customer success, and release owners. • Establish a practical quality operating rhythm: test plans, release checklists, defect triage, severity definitions, sign-off workflows, and quality metrics. • Validate implementation against requirements, designs, copy, acceptance criteria, user stories, and customer-specific workflows. • Test UI, UX, business logic, responsiveness, edge cases, error states, empty states, loading states, accessibility, and validation messages. • Perform exploratory, smoke, regression, and release-candidate testing before launches. • Validate recruiter workflows including candidate search, matching, scoring, resume parsing, outreach sequencing, scheduling, recruiter dashboards, candidate profiles, and ATS/CRM-style workflows. • Validate Athena workflows including resume support, interview preparation, rubric-based feedback, candidate assistance, AI-generated recommendations, and user-facing guidance. • Take ownership of automated frontend, API, integration, and end-to-end test coverage using Cypress, Playwright, Pytest, Postman/Newman, or equivalent tools. • Create reliable automated regression suites for critical ARBI and Athena workflows, including authentication, permissions, candidate pipelines, analytics, notifications, integrations, and admin experiences. • Integrate tests deeply into CI/CD pipelines so failures are visible, actionable, and tied to release confidence. • Improve test reliability, execution speed, data setup, fixture management, and maintainability. • Validate robust REST APIs, Python/FastAPI services, backend business logic, asynchronous workflows, and data-processing pipelines. • Create API and integration test coverage for imports, exports, webhooks, permissions, search, scoring, candidate data, customer-specific configuration, and workflow automation. • Create clear, structured, reproducible bug reports with screenshots/videos, environment details, severity, expected behavior, actual behavior, impact, and reproduction steps. • Retest fixed issues, validate root-cause resolution, and prevent regressions.